Jesica Quesada
Sunrise,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with motivational approach and upbeat nature. I would say my best quality is that I am a mother of two, so I am, by nature, nurturing and I give care to every task assigned to me. Detail is everything but we must never forget the bigger picture.
Overview
6
6
years of professional experience
Work History
Assistant Manager
America's Best Contact and Eyeglasses
06.2020 - Current
- Began as Sales Associate and worked my way up to become Assistant Manager. As assistant manager, my tasks consisted of the following:
- Supervised day-to-day operations to meet performance, quality and service expectations. See below for more.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Hotel Front Desk Receptionist
Italia LLC
08.2018 - 05.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Education
High School Diploma -
Santa Maria De Los Angeles
Mendoza, Argentina12.1998
Skills
- Money Handling
- Bilingual
- Operations Management
- Cost Reduction
- Schedule oversight
- Business Administration
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Product and service knowledge
- Staff Supervision
Additional Information
Bonus! I have been a Notary Public since October 2nd of 2019, and still am to this current day!
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
America's Best Contact and Eyeglasses
06.2020 - Current
Hotel Front Desk Receptionist
Italia LLC
08.2018 - 05.2020
High School Diploma -
Santa Maria De Los Angeles