JESICA REARTE
Costumer Service Representative
LAWRENCEVILLE,GA
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Cautious Crew Member with extensive experience and unlimited energy. Skilled at maintaining and setting up equipment with understanding of use and knowledge of repair. Quick-thinking and hardworking individual with commitment to effective communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Crew Member
New Realm Brewing
Atlanta, GA
02.2022 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Costumer Service
Whole Food Market
Chamblee, GA
08.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
Driver
Five Star Taxi Cab/ok Taxi
Atlanta, GA
02.2000 - 03.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked directly with customers to assess damage and incompleteness of orders.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
High School Diploma -
Youth Challenge Academy
Fort Stewart Ga12.1999
Skills
- Special Orders and Dietary Restrictions
- Cash Drawer Operations
- Safe Vehicle Operations
- Kitchen Safety Standards
- Customer Service
- Dependable and Cooperative
- Supplies Monitoring and Restocking
- Heavy Lifting
- Teamwork and Collaboration
- Valid Driver's License
- Clear Communication
- Store Opening and Closing
- Employee Training and Supervision
- Crew Leadership
- Greet Guests
Certification
- Certified State of Georgia Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member
New Realm Brewing
02.2022 - Current
Costumer Service
Whole Food Market
08.2021 - 03.2022
Driver
Five Star Taxi Cab/ok Taxi
02.2000 - 03.2022
High School Diploma -
Youth Challenge Academy
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