Jesica Salazar
South Gate,CA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
21
21
years of professional experience
Work History
Service Advisor
Box Truck Repairs Inc.
Huntington Park, CA
07.2024 - 03.2025
- Provide the client with detailed estimates.
- Process Repair Orders and Invoices.
- Maintain accurate records of customer interactions and vehicle history.
- Manage appointment scheduling.
- Assisted with inventory, restock.
- Accounts Payable.
- Accounts receivable.
- ADP processes payroll upon approval.
- Resolved customer complaints in an efficient and courteous manner.
- Strengthened customer retention by offering discount options.
Accounting Specialist
Imperial CFS
Torrance, CA
02.2022 - 12.2023
- Monitoring accounts and identifying outstanding debts.
- Investigate data for each debt/bill.
- Find and contact clients to ask about their overdue payments.
- Take action to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report of collection activity and accounts receivable status claims.
- Collections, accounts payable/receivables, and QuickBooks.
- Managed intercompany transactions and reconciled all intercompany accounts each month.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Administrative Clerk
California Truck Equipment Company
Downey, CA
12.2003 - 08.2008
- HR Payroll, in-house payroll, insurance enrollment, workers' compensation coordinator, accumulated time off verification.
- Explain and interpret the company insurance program to team members and dependents.
- Offer solutions to inquiries regarding benefits and group insurance, such as life insurance, hospitalizations, medical, and dental. Vision, etc.
- Assisted new team members with change and enrollment.
- Ensure all personnel files are up to date and contain all necessary documents.
- Please send this to the office manager.
- Handled accounts payable/receivables.
- Created work orders for utility bodies.
- Assist with special projects as needed.
- Prepared meeting agendas, attended meetings, and recorded and transcribed minutes.
Education
High School Diploma -
SOUTH GATE HIGH SCHOOL
South Gate, CA06-2000
Skills
- Customer service
- Accounts receivable
- Payroll administration
- Inventory management
- Estimate preparation
- Billing resolution
- Effective communication
- Time management
- Attention to detail
- QuickBooks
- Payment processing
- Customer invoicing
- Billing reconciliation
- Data entry
- Collections management
- Problem solving
- Team collaboration
Timeline
Service Advisor
Box Truck Repairs Inc.
07.2024 - 03.2025
Accounting Specialist
Imperial CFS
02.2022 - 12.2023
Administrative Clerk
California Truck Equipment Company
12.2003 - 08.2008
High School Diploma -
SOUTH GATE HIGH SCHOOL
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