JESICA VIDAL
Morton Grove,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Service Advisor
CDJR Of Chicago
08.2022 - 12.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Receptionist
Castle Chevrolet Of Villa Park
01.2021 - 08.2022
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Switchboard Operator
Motor Werks Of Barrington
01.2016 - 03.2020
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Education
GED -
City Colleges of Chicago-Harry S Truman College
Chicago, ILSkills
- Customer Service
- Computer Skills
- Bilingual
Timeline
Service Advisor
CDJR Of Chicago
08.2022 - 12.2023
Service Receptionist
Castle Chevrolet Of Villa Park
01.2021 - 08.2022
Switchboard Operator
Motor Werks Of Barrington
01.2016 - 03.2020
GED -
City Colleges of Chicago-Harry S Truman College
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