JESSICA VOLLERO
Davenport
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Ability to work both remote and in house.
Overview
18
18
years of professional experience
Work History
SALES AGENT GENERALIST PRIMARY
Wayfair.com
02.2024 - Current
- Consistently achieved and exceeded monthly sales targets by an average of 20% ·
- Managed high-volume inbound calls, providing exceptional customer service and resolving issues efficiently. ·
- Utilized remote communication tools effectively to build strong relationships and maintain clear lines of communication with team members.
- Skills: Workday, Slack, VPN, Remote
OWNER YOGA INSTRUCTOR
Creative Connections Yoga
01.2024 - Current
- Developed and implemented tailored yoga programs for diverse clientele, enhancing overall wellness and personal growth. ·
- Conducted group and private yoga classes, fostering a supportive and inclusive environment for students of all levels. ·
- Managed studio operations, including scheduling, marketing, and customer relations, to ensure smooth day-to-day functioning. ·
- Trained and mentored new instructors, providing guidance on teaching techniques and business practices. · Organized and led yoga workshops and retreats, promoting brand awareness and community engagement.
BROKER SERVICES
PURE Insurance
08.2022 - 01.2024
- Managed a portfolio of client accounts, ensuring timely communication and resolution of inquiries ·
- Collaborated with cross-functional teams to streamline service processes ·
- Reviewed and adjudicated claims for accuracy and fraud detection, reducing losses by 15%. ·
- Prepared detailed inspection reports and documentation for regulatory agencies
- · Collaborated with underwriters to create tailored insurance policy language that meets client needs
ASSISTANT COORDINATOR LEVEL 3
On Call International
05.2016 - 01.2017
- Basic Medical Intake Pre Doctor Consultation ·
- Verifying Medical Insurance details
- Contacting local Medical facilities Internationally and Air Ambulance Support Coordinating.
- Assisted Travelers with Auto Claims for Good Sam ·
- Filed Claims for AON Travel Insurance Managed scheduling and logistics for events, ensuring all resources were allocated efficiently.
- Remote, Virtual Communication, Inbound/Outbound Calls
TRAVEL AGENT
AAA Travel
01.2011 - 03.2016
- Organized and filed Auto Claims for AAA Auto Sold policies for Travel Insurance, Top Sales ranking within 4 months. ·
- Sell domestic/international travel packages in all product categories.
- Including the preparation of complex itineraries with a mix of products.
- Develop and sell domestic and international travel packages across all product categories, including the creation of complex itineraries featuring a diverse range of products. ·
- Successfully developed a repeat book of business. Quickly taking the lead as top sales consultant within three months.
- Heavy on phones inbound and outbound booking.Receive and resolve related customer concerns.
- ·Galileo Focal point/ Sabre/Viewpoint.
Concierge Supervisor
Expedia Local Expert
01.2011 - 03.2016
- Successfully managed a team of 10 sales associates, achieving a 20% increase in quarterly sales targets.
- Implemented a new training program that improved team onboarding efficiency by 30%.
- Developed and maintained relationships with key clients, resulting in a 15% boost in repeat business. ·
- Analyzed sales data to identify trends and opportunities for improvement, leading to strategic adjustments in sales strategies. ·
- Facilitated weekly sales meetings to motivate the team and share best practices, enhancing overall team performance.
- Proven ability to sell in person and on the phone.
- Self motivated with the ability to work independently in a high pressure sales driven environment.
- Answered emails and planned vacations for Marriott/Hilton VIP guests. Multiple Trip Advisor mentions and Guest Services write-ins.
- Managed Desks within the World Center Marriott , Renaissance at Seaworld , Omni Hotel , Four Seasons, Hilton Orlando.
ASM
RUE21
08.2009 - 06.2010
CHARACTER ENTERTAINER
Walt Disney World Company
01.2007 - 02.2010
Education
EARLY CHILDHOOD EDUCATION -
Penn Foster Career College
Scranton, PA02.2007
TRAVEL SPECALIST -
Penn Foster Career College
Scranton, PA01.2008
CUSTOMER SERVICE -
Disney University
Lake Buena Vista, FL04.2006
Skills
- Exceptional customer service
- Global travel Knowledge
- High Volume Call Center Skills
- Travel insurance
- Home and Auto Insurance Claims Experience
- 10 years Retail experience
- Effective Work From Home Skills
- High Network Customer Service
- Varies Entertainment Positions
- Leadership and Management
- Concierge and Front Desk Skills
Timeline
SALES AGENT GENERALIST PRIMARY
Wayfair.com
02.2024 - Current
OWNER YOGA INSTRUCTOR
Creative Connections Yoga
01.2024 - Current
BROKER SERVICES
PURE Insurance
08.2022 - 01.2024
ASSISTANT COORDINATOR LEVEL 3
On Call International
05.2016 - 01.2017
TRAVEL AGENT
AAA Travel
01.2011 - 03.2016
Concierge Supervisor
Expedia Local Expert
01.2011 - 03.2016
ASM
RUE21
08.2009 - 06.2010
CHARACTER ENTERTAINER
Walt Disney World Company
01.2007 - 02.2010
TRAVEL SPECALIST -
Penn Foster Career College
CUSTOMER SERVICE -
Disney University
EARLY CHILDHOOD EDUCATION -
Penn Foster Career College
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