Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesiel Carpintero

Jacksonville

Summary

Dynamic and results-driven professional with extensive experience at Planet Fitness, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and improve operational efficiency through effective problem-solving and staff training. Skilled in money handling and maintaining a safe, organized environment, fostering strong relationships with both customers and colleagues.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Planet Fitness
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Package Handler

Amazon
04.2021 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Curbside Shopper

BJ's Wholesale
08.2020 - 02.2021
  • Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.

Handyman Helper

Barrett Farm Inc
11.2018 - 01.2020
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.

Cashier

Tijuana Flats
10.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

GED -

Freedom High School
Orlando, FL
06-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Employee scheduling
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Planet Fitness
09.2023 - Current

Package Handler

Amazon
04.2021 - 08.2023

Curbside Shopper

BJ's Wholesale
08.2020 - 02.2021

Handyman Helper

Barrett Farm Inc
11.2018 - 01.2020

Cashier

Tijuana Flats
10.2017 - 01.2018

GED -

Freedom High School

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