Jesiel Carpintero
Jacksonville
Summary
Dynamic and results-driven professional with extensive experience at Planet Fitness, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and improve operational efficiency through effective problem-solving and staff training. Skilled in money handling and maintaining a safe, organized environment, fostering strong relationships with both customers and colleagues.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Planet Fitness
2023.09 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and
- Improved customer satisfaction by addressing and resolving complaints promptly.
Package Handler
Amazon
2021.04 - 2023.08
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Curbside Shopper
BJ's Wholesale
2020.08 - 2021.02
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Handyman Helper
Barrett Farm Inc
2018.11 - 2020.01
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Upheld a professional demeanor when interacting with clients leading to strong rapport building.
Cashier
Tijuana Flats
2017.10 - 2018.01
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Freedom High School
Orlando, FL2011-06
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Employee scheduling
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Planet Fitness
2023.09 - Current
Package Handler
Amazon
2021.04 - 2023.08
Curbside Shopper
BJ's Wholesale
2020.08 - 2021.02
Handyman Helper
Barrett Farm Inc
2018.11 - 2020.01
Cashier
Tijuana Flats
2017.10 - 2018.01
GED -
Freedom High School