Salesforce
Jesika Caputo
Yield Manager
Chicago,IL
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Demonstrated reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Several years of experience utilizing Salesforce, Tableau, and Excel to streamline processes and enhance data analysis.
Overview
10
10
years of professional experience
Work History
Yield Manager
Hotelbeds (HBX)
09.2022 - Current
- Manage a $12M portfolio, achieving a 32% revenue growth through data-driven contract optimization and market analysis.
- Engineered Business Intelligence (BI) dashboards in Tableau, visualizing sales and performance metrics to significantly enhance strategic decision-making.
- Cultivated and maintained relationships with key stakeholders, fortifying partnerships and ensuring unwavering commitment.
- Demonstrated a strong sense of drive, accountability, and resourcefulness.
- Collaborated with Accounting and Quality Control teams to resolve discrepancies, boosting productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects with tight deadlines.
National Rental Yield Coordinator
MobilityWorks
05.2016 - 09.2022
- Identified and capitalized on opportunities to enhance rental income by adjusting rental prices based on market trends and property performance
- Coordinated with 42 regional managers to evaluate property performance and provide strategic improvement recommendations.
- Assisted in budgeting and forecasting rental income across multiple property portfolios nationwide
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment, resulting in a 60% increase in revenue.
Service Appointment Operations Manager
Sutton Ford, Inc.
05.2015 - 06.2016
- Teamed up with six service advisors to identify and promote upsell opportunities for high-margin services, including extended warranties, tire packages, and aftermarket accessories.
- Oversaw the scheduling of service appointments, ensuring strategic utilization of service bays and maximizing technician productivity.
- Provided comprehensive reports to management on service department revenue, yield performance, and growth opportunities in specific service areas such as maintenance, repairs, and parts.
- Addressed and resolved customer inquiries regarding service pricing, scheduling, and delivery to foster a positive customer experience and encourage repeat business.
- Empowered 23 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated seamless cooperation between departments through clear communication channels.
Education
Associates - Associates of Science
Joliet Junior College
Joliet, IL05.2014
Skills
- CRM Expertise
- Business-to-Business Marketing
- Pricing Strategy Implementation
- Market Research Expertise
- Data Evaluation & Graphical Data Analysis
- Effective Communication Skills
- Critical Thinking and Problem-Solving
- Skilled in Conflict Resolution
- Adaptable to Change
- Optimistic Work Ethic
- Organization and time management
- Cross-Functional Teamwork Collaboration
Quote
The comeback is always stronger than the setback
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Tableau
Excel
Maxiroom
Rentcentric
Vinsolutions
Interests
Cooking
Traveling
Gym lover
Volunteering at animal shelters
Timeline
Yield Manager
Hotelbeds (HBX)
09.2022 - Current
National Rental Yield Coordinator
MobilityWorks
05.2016 - 09.2022
Service Appointment Operations Manager
Sutton Ford, Inc.
05.2015 - 06.2016
Associates - Associates of Science
Joliet Junior College
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