Jesika Farmer
Chicago,IL
Summary
I have several years of experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Through out my career I have been able to sharpen my organizational skills, improve my attention to detail, and my ability to work with speed and accuracy. I approach every situation as an opportunity for advancement and discovery.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
CVS Health
Flower Mound, TX
10.2020 - 06.2021
- Handling customer service inquiries and problems via telephone, internet, or written correspondence
- Engaged, consult and educate members based upon the member's unique needs, preferences
- Patient enrollment
- Processing payments including setting up payment plans
- Updated account information to maintain customer records.
Office Manager
Tissue Techniques
Farmers Branch, TX
04.2018 - 10.2020
- Daily input (accessioning), labeling, and check out of specimens'
- Responsible for patient billing, receipt of patient payments,
- Billing Medicare accounts and secondary insurance billing
- Maintain up to date and accurate filing system of all billing records, Financial statements, and other various logs
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- office receptionist
Office Assistant
Babich & Associates
Dallas, TX
01.2017 - 01.2018
- Responsible for office operations and daily administrative needs
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Review vendor statements and resolve discrepancies
Client Service Coordinator
BusinesSuites
Houston, TX
01.2012 - 01.2015
- Responsible for accounts payables and accounts receivables
- Assisted the Center Manager with generating proposals and service agreements
- Responsible for facilities management
- Maintained files and various daily, weekly and monthly related spreadsheets and reports
- Responded to customer calls and emails to answer questions about products and services
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Assistant Manger (MGT)
Walgreens
Chicago, IL
03.2009 - 11.2011
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Arts - Communication in Business
Western Illinois University
Skills
Proficient inMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook) andMicrosoft Dynamics Great PlainsBillingPayrollData EntryReceptionistTypingOffice ManagementAccounts ReceivableAccounts PayableMedical BillingFacilities ManagementCustomer supportDocumentation review
Complaint resolution
Timeline
Customer Service Representative
CVS Health
10.2020 - 06.2021
Office Manager
Tissue Techniques
04.2018 - 10.2020
Office Assistant
Babich & Associates
01.2017 - 01.2018
Client Service Coordinator
BusinesSuites
01.2012 - 01.2015
Assistant Manger (MGT)
Walgreens
03.2009 - 11.2011
Bachelor of Arts - Communication in Business
Western Illinois University