Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jesika Farmer

Chicago,IL

Summary

I have several years of experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Through out my career I have been able to sharpen my organizational skills, improve my attention to detail, and my ability to work with speed and accuracy. I approach every situation as an opportunity for advancement and discovery.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVS Health
Flower Mound, TX
10.2020 - 06.2021
  • Handling customer service inquiries and problems via telephone, internet, or written correspondence
  • Engaged, consult and educate members based upon the member's unique needs, preferences
  • Patient enrollment
  • Processing payments including setting up payment plans
  • Updated account information to maintain customer records.

Office Manager

Tissue Techniques
Farmers Branch, TX
04.2018 - 10.2020
  • Daily input (accessioning), labeling, and check out of specimens'
  • Responsible for patient billing, receipt of patient payments,
  • Billing Medicare accounts and secondary insurance billing
  • Maintain up to date and accurate filing system of all billing records, Financial statements, and other various logs
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • office receptionist

Office Assistant

Babich & Associates
Dallas, TX
01.2017 - 01.2018
  • Responsible for office operations and daily administrative needs
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Review vendor statements and resolve discrepancies


Client Service Coordinator

BusinesSuites
Houston, TX
01.2012 - 01.2015
  • Responsible for accounts payables and accounts receivables
  • Assisted the Center Manager with generating proposals and service agreements
  • Responsible for facilities management
  • Maintained files and various daily, weekly and monthly related spreadsheets and reports
  • Responded to customer calls and emails to answer questions about products and services
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.

Assistant Manger (MGT)

Walgreens
Chicago, IL
03.2009 - 11.2011
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Bachelor of Arts - Communication in Business

Western Illinois University

Skills

Proficient inundefined

Timeline

Customer Service Representative

CVS Health
10.2020 - 06.2021

Office Manager

Tissue Techniques
04.2018 - 10.2020

Office Assistant

Babich & Associates
01.2017 - 01.2018

Client Service Coordinator

BusinesSuites
01.2012 - 01.2015

Assistant Manger (MGT)

Walgreens
03.2009 - 11.2011

Bachelor of Arts - Communication in Business

Western Illinois University
Jesika Farmer