Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jesika Gatdula

Sacramento,USA

Summary

Driven and resourceful, with a strong background in administrative coordination, customer support, and service-based operations. Known for stepping up without being asked, solving problems before they escalate, and bringing clarity and structure to fast-moving environments. Balances sharp attention to detail with warmth and approachability, making others feel supported while keeping processes on track. Thrives in both independent and team settings, always bringing initiative, consistency, and a deep sense of responsibility to the workplace.

Overview

14
14
years of professional experience

Work History

Membership Coordinator

Villara Corporation
Sacramento, CA
10.2023 - Current
  • - Serve as direct contact for all membership-related inquiries; support retention efforts and resolve escalations with empathy and tact
  • - Use ServiceTitan for CRM tracking, scheduling annual services, onboarding members, and generating daily performance reports
  • - Manage billing: update payment methods, follow up on failed charges, and process suspensions or cancellations as needed
  • - Provide guidance and support to customer service staff regarding account handling and billing policy questions

Billing/Wraps Coordinator

Jezek & Associates, Inc. (Set Design)
Los Angeles, CA
01.2022 - 08.2023
  • - Created and maintained billing spreadsheets and cost breakdowns for producers
  • - Reviewed and filed vendor invoices; organized and tracked purchasing receipts
  • - Collaborated with teams and vendors to ensure timely wrap-up of project budgets

Office Assistant

Ullrich Law / Barque Properties
Sacramento, CA
01.2012 - 08.2023
  • - Primary contact for client communications; managed phones, email, scheduling, and document filing
  • - Led digitization of legal records using Clio; enhanced accessibility and retrieval of case materials
  • - Tracked inventory, organized expenses, and ensured proper filing of renovation-related receipts
  • Hybrid Remote

Office Administrator

Beezoo Inc. (Production Catering)
Los Angeles, CA
01.2021 - 12.2021
  • - Handled scheduling for a fast-paced catering operation using Airtable
  • - Reviewed timecards, tracked reimbursements, and coordinated procurement
  • - Supported branding through social media content and product photography

Senior Staff

Donut Friend (DTLA)
09.2019 - 03.2020

Barista/Baker

Coffee Depot (Placerville)
02.2017 - 06.2019

In-House Photographer

Unplugged Magazine
Sacramento, CA
01.2014 - 01.2017
  • - Scheduled, coordinated, and edited concert photography for publication
  • - Built strong rapport with PR teams to ensure event access and timely content delivery

Senate Photographer Intern

California State Capitol
Sacramento, CA
01.2014 - 01.2015
  • - Assisted in photographing legislative events and rallies; edited and delivered prints to Senators
  • - Provided general assistance to the Senate Photographer

Education

High School Diploma -

Skills

  • - CRM Tools: ServiceTitan, Clio, Airtable, QuickBooks (basic familiarity)
  • - Customer Service & Phone Support - Conflict Resolution & Retention
  • - Billing & Membership Onboarding - Clerical & Scheduling Coordination
  • - Microsoft Office Suite & Google Workspace - Data Entry & File Organization

References

Available upon request

Timeline

Membership Coordinator

Villara Corporation
10.2023 - Current

Billing/Wraps Coordinator

Jezek & Associates, Inc. (Set Design)
01.2022 - 08.2023

Office Administrator

Beezoo Inc. (Production Catering)
01.2021 - 12.2021

Senior Staff

Donut Friend (DTLA)
09.2019 - 03.2020

Barista/Baker

Coffee Depot (Placerville)
02.2017 - 06.2019

In-House Photographer

Unplugged Magazine
01.2014 - 01.2017

Senate Photographer Intern

California State Capitol
01.2014 - 01.2015

Office Assistant

Ullrich Law / Barque Properties
01.2012 - 08.2023

High School Diploma -

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Jesika Gatdula