JESIKA QUACKENBUSH
SLC,Utah
Summary
Detail-oriented with excellent communication, problem solving, and customer service skills. Cultivates positive team morale. Background includes supervisory experience, project management, customer care follow-up, order processing and management, and billing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Foothill Family Clinic
06.2023 - Current
- Greet patients at front desk and engaged in pleasant conversations while managing check-in process.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Ensure HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Scan documents into the patient's chart.
Team Lead
The Body Shop
01.2023 - 06.2023
- Greet customers, advise them of current promotions/deals, and help them with any questions they may have.
- Process payments and bag items effectively.
- Handling customer concerns efficiently and effectively.
- Creatively support upkeep of store lay-out and visual merchandising, inventory management, and other store operations as needed.
- Leveraging knowledge of the beauty market and store products.
- Meet sales and performance targets.
Shipping Clerk
Candle Warmers
08.2021 - 09.2022
- Make sure all freight orders have a Bill of Lading, labels, and any other documents needed.
- Maintain orders in an organized manner.
- Ensure all completed orders are given to QC specialist to be labeled.
- Call and schedule carriers for daily pickup.
- Take calls and advise information as needed.
- Respond to emails.
Receptionist
Ketamine SLC
11.2019 - 12.2020
- Schedule and confirm appointments.
- Answer phone calls, take/relay messages, and call patients to check on their well-being.
- Send/reply to office emails and emails from patients.
- Answer questions and give information about ketamine therapy.
Shift Lead
Unleashed Dog Hotel
12.2017 - 07.2019
- Consult with clients about the needs of their dog(s) to provide the best care possible.
- Train staff.
- Provide daily care to the dogs and administer medication as needed.
- Manage the front desk.
- Administer temperament tests as needed.
Cashier
Shopko
10.2013 - 06.2015
- Provide a positive customer experience with friendly and courteous service.
- Resolve customer issues and answer questions.
- Accept payment and make change accordingly.
- Bag items safely for transport.
- Stock shelves.
Education
Associate of Applied Science - Criminal Justice
Salt Lake Community College
Salt Lake City, UT08-2024
Associate of Science -
Salt Lake Community College
Salt Lake City, UT05.2017
High School Diploma -
Murray High School
06.2015
Skills
- Strong Work Ethic
- Team-Player
- Attention to Detail
- Time Management
- Records Management
- Workflow Planning
- Problem-Solving
- Customer Service Management
- Staff Supervision
- Verbal and Written Communication
- Staff Development
- Data Documentation
Certification
Accounting 1 - Skill Certificate
Adult Roles and Financial Literacy (A&B) - Skill Certificate
Social and Human Services - Certificate of Achievement
Timeline
Front Desk Medical Receptionist
Foothill Family Clinic
06.2023 - Current
Team Lead
The Body Shop
01.2023 - 06.2023
Shipping Clerk
Candle Warmers
08.2021 - 09.2022
Receptionist
Ketamine SLC
11.2019 - 12.2020
Shift Lead
Unleashed Dog Hotel
12.2017 - 07.2019
Cashier
Shopko
10.2013 - 06.2015
Associate of Science -
Salt Lake Community College
High School Diploma -
Murray High School
Associate of Applied Science - Criminal Justice
Salt Lake Community College
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