Personal values focused on ownership, integrity, candor, inclusion and positive work environment.
Super-power of relating to people mixed with a love for all things baking and culinary places me in a unique position to be a dynamic employee and bring new energy.
Bakery Professional with 18 years experience (Costco) in ISB and Retail Bakery.
Spent many years in the Retail & Customer Service Industry focused on customer enjoyment, satisfaction and quality goods & services
Proven track record and experience in various roles in the culinary and baking industry both on small and large teams
Personal Motto: Creator of Magic, Curator of Joy
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
Work History
Owner/Creator
South End Provisions
Bonney Lake, Washington
9 2021 - Current
Development and production of signature items and sourcing of curated goods
Ordering all ingredients, supplies, and business needs
All finances, bills, sourcing, and sales
Customer service via email, messaging and phone and in person at pop-up events and vendor markets
Warranty Specialist
Shea Homes
Bonney Lake, Washington
8 2022 - 08.2023
Initial home walkthrough and home delivery to ensure standards as set by Shea Homes as well as customer expectations are met to satisfaction.
Schedule and coordinate home visits to continue the education of functions and features of the home. Focus on "fit and finish" as the homeowner resides in their home.
Coordinate with various trades and homeowners for any Service Requests/Warranty work on an as needed basis.
Research and Development
Costco Wholesale Corp
Issaquah, Washington
08.2007 - 09.2018
Instrumental in development of Artisan Bread Program leading to 12% revenue increase for Bakery.
Developed on average 8 to 10 items annually from concept to creation leading to increase in Sales of 8%
Responsible for creating formulas, training programs and documentation for items for all US Costco bakery locations
Traveled to Vendor plants to oversee commercialization and start-up process.
Organized annual Regional Manager presentation for Bakery Department
Highly experienced in bakery processes, equipment, training, software and presentation skills.
Bakery Manager
Costco Wholesale Corp
11.1999 - 08.2007
Managed staff of 12+ employees in all facets of bakery production and business
Taught specialized skills, methods, techniques and delegated assignments to bakery associates to maximize department productivity and profits
Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals
Verified functionality and code compliance of bakery equipment and utensils for optimal customer protection.
Responsible for ingredient ordering and inventory management.
Established performance goals and empowered bakers to exceed targets.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Certificate - Culinary Arts
American River College
Sacramento, CA
01.2000 - 06.2003
General Studies
Cuesta College
San Luis Obispo, CA
09.1995 - 05.1999
Skills
Strong attention to detail with exemplary planning and organizational skills.
Goal-driven leader who maintains a productive climate and confidently
motivates, mobilizes and coaches employees to meet high performance
standards.
Exceptional listener and communicator who effectively conveys information
verbally and in written communication.
Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects.
Personable professional whose strengths include cultural sensitivity and an ability
to build rapport with a diverse workforce.
Strong computer skills with extensive software proficiency covering a wide variety
of applications.