Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jesika Wilkinson

Minnetrista,MN

Summary

  • Personal values focused on ownership, integrity, candor, inclusion and positive work environment.
  • Super-power of relating to people mixed with a love for all things baking and culinary places me in a unique position to be a dynamic employee and bring new energy.
  • Bakery Professional with 18 years experience (Costco) in ISB and Retail Bakery.
  • Spent many years in the Retail & Customer Service Industry focused on customer enjoyment, satisfaction and quality goods & services
  • Proven track record and experience in various roles in the culinary and baking industry both on small and large teams
  • Personal Motto: Creator of Magic, Curator of Joy

Overview

2025
2025
years of professional experience
7
7
years of post-secondary education

Work History

Owner/Creator

South End Provisions
Bonney Lake, Washington
9 2021 - Current
  • Development and production of signature items and sourcing of curated goods
  • Ordering all ingredients, supplies, and business needs
  • All finances, bills, sourcing, and sales
  • Customer service via email, messaging and phone and in person at pop-up events and vendor markets

Warranty Specialist

Shea Homes
Bonney Lake, Washington
8 2022 - 08.2023
  • Initial home walkthrough and home delivery to ensure standards as set by Shea Homes as well as customer expectations are met to satisfaction.
  • Schedule and coordinate home visits to continue the education of functions and features of the home. Focus on "fit and finish" as the homeowner resides in their home.
  • Coordinate with various trades and homeowners for any Service Requests/Warranty work on an as needed basis.

Research and Development

Costco Wholesale Corp
Issaquah, Washington
08.2007 - 09.2018
  • Instrumental in development of Artisan Bread Program leading to 12% revenue increase for Bakery.
  • Developed on average 8 to 10 items annually from concept to creation leading to increase in Sales of 8%
  • Responsible for creating formulas, training programs and documentation for items for all US Costco bakery locations
  • Traveled to Vendor plants to oversee commercialization and start-up process.
  • Organized annual Regional Manager presentation for Bakery Department
  • Highly experienced in bakery processes, equipment, training, software and presentation skills.

Bakery Manager

Costco Wholesale Corp
11.1999 - 08.2007
  • Managed staff of 12+ employees in all facets of bakery production and business
  • Taught specialized skills, methods, techniques and delegated assignments to bakery associates to maximize department productivity and profits
  • Developed and implemented merchandising plans and maintained pricing and production knowledge to meet financial goals
  • Verified functionality and code compliance of bakery equipment and utensils for optimal customer protection.
  • Responsible for ingredient ordering and inventory management.
  • Established performance goals and empowered bakers to exceed targets.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Certificate - Culinary Arts

American River College
Sacramento, CA
01.2000 - 06.2003

General Studies

Cuesta College
San Luis Obispo, CA
09.1995 - 05.1999

Skills

  • Strong attention to detail with exemplary planning and organizational skills.
  • Goal-driven leader who maintains a productive climate and confidently
    motivates, mobilizes and coaches employees to meet high performance
    standards.
  • Exceptional listener and communicator who effectively conveys information
    verbally and in written communication.
  • Flexible team player who thrives in environments requiring ability to effectively
    prioritize and juggle multiple concurrent projects.
  • Personable professional whose strengths include cultural sensitivity and an ability
    to build rapport with a diverse workforce.
  • Strong computer skills with extensive software proficiency covering a wide variety
    of applications.

References

Upon Request

Timeline

Research and Development

Costco Wholesale Corp
08.2007 - 09.2018

Certificate - Culinary Arts

American River College
01.2000 - 06.2003

Bakery Manager

Costco Wholesale Corp
11.1999 - 08.2007

General Studies

Cuesta College
09.1995 - 05.1999

Owner/Creator

South End Provisions
9 2021 - Current

Warranty Specialist

Shea Homes
8 2022 - 08.2023
Jesika Wilkinson