Jesile Oates
Murray,UT
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
14
14
years of professional experience
Work History
Transplant Liver Medical Assistant
Intermountain Healthcare
09.2022 - Current
- Take vitals, weight, blood pressure, temperature, oxygen, and heart rate.
- Review medication list if needed, along with pharmacy and allergies list
- Help scheduled procedure, EKG's, ultrasound, CT's, and MRI's
- Set up follow up appointments if applicable.
- Help with fibro scans.
Medical Receptionist/Medical Assistant
Utah physician care center
03.2017 - 08.2022
- Check patients in/out, collect copays schedule appointments.
- Confirm appointments.
- Verify all updated documents from patient.
- Take in coming calls and transfer them to provider assistant
- Stock printer, light cleaning, and close office.
- Medical assistant
- Take vitals, verify pharmacy, allergies, and medications.
- Set room up for procedures, PAP smears.
- Administer vaccines.
- Clean room after each patient and stock.
- Check voicemails/messages and respond accordingly. Which can be 15-20 messages and 7-10 voicemails.
- Send out refill request.
- Request records if needed. Along with sending referrals to other providers.
- Per provider I would call and relay any specials messages to patient. Lab results, inbox message, refill request, and medication change request.
- At time would need to start prior authorizations for medications or procedures. And any other task provider may need.
Customer Service Representative
Select portfolio services
02.2016 - 03.2017
- Take inbound and make outbound calls to customers their loans are with us
- Assist with setting up payments.
- Assistance with mortgage help if are needing it.
- Give answer customers questions involving their account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed customer service orders promptly to increase customer satisfaction.
Patient Service Representative
Intermountain Healthcare
08.2015 - 02.2016
- Receive incoming and make outbound going calls to patient with balances within intermountain healthcare.
- Review insurance coverage co- pays, deductibles and co-insurance along with setting up payments plans and taking payments over phone.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved patient billing issues in line with established guidelines.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Care
Sutter Health
12.2014 - 02.2016
- Received incoming call from patients wanting to schedule with there provider, or looking for new provider.
- Would assist with searching for most compatible doctor.
- Register Patient make sure their insurance is contracted and set them appointment.
- Patient called and needed to speak to provider, messages to provider for call back, or refill request.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with strong sense of personal responsibility.
Customer Service Representative/ Escalation Lead
Xerox
05.2010 - 03.2014
- Mail order pharmacy receive incoming calls to place refill prescriptions or assist with setting patient up to start mail order.
- Answer billing questions, patient may have.
- Verify each account holder to confirm all information is correct, address, phone number and billing method.
- Provide information on insurance plan.
- Supervisor would assist other agents with questions on accounts.
- Take over calls, to deescalate them.
- Monitor patients account that needed special handling.
- Help watch floor and call queue.
- Follow HIPPA guidelines.
Education
High School Diploma -
Horizonte Instruction Training
Salt Lake City, UT06.2001
Some College (No Degree) - Medical Assisting
Salt Lake Community College
Salt Lake City, UTSkills
- Medical Receptionist
- Medical Scheduling ( years)
- Insurance Verification
- Medical Records
- HIPAA
- Medical Terminology
- Epic
- Multi-line Phone Systems
- Knowledge of EKG rhythm interpretation
- Treatment Room Preparation
- Flexibility and Adaptability
- Medical terminology knowledge
- Examination Preparation
- Payment Processing
- Immunization Administration
- Anatomy and Physiology Knowledge
- Customer Service
Timeline
Transplant Liver Medical Assistant
Intermountain Healthcare
09.2022 - Current
Medical Receptionist/Medical Assistant
Utah physician care center
03.2017 - 08.2022
Customer Service Representative
Select portfolio services
02.2016 - 03.2017
Patient Service Representative
Intermountain Healthcare
08.2015 - 02.2016
Customer Care
Sutter Health
12.2014 - 02.2016
Customer Service Representative/ Escalation Lead
Xerox
05.2010 - 03.2014
High School Diploma -
Horizonte Instruction Training
Some College (No Degree) - Medical Assisting
Salt Lake Community College