Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeskia Fance

Miami

Summary

Personable and highly organized customer service professional with over 7 years of experience in hospitality, concierge, and administrative roles. Skilled in handling reservations, providing luxury guest experiences, managing schedules, and resolving client concerns with poise and efficiency. Tech-savvy and detail-oriented with strong communication and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

KW Property Management – Missoni Baia
05.2023 - Current
  • Deliver front desk service to luxury high-rise residents with a focus on hospitality and discretion
  • Handle guest communications, reservations, and special service requests
  • Coordinate with valet, housekeeping, and security to maintain smooth daily operations
  • Maintain accurate visitor logs and support vendor access and deliveries

Concierge

Turnberry Ocean Club / First Service Residential
04.2022 - 02.2023
  • Managed incoming calls, emails, and concierge requests for luxury condo residents
  • Resolved resident concerns quickly with professionalism and active listening
  • Scheduled services, handled packages, and coordinated with internal departments
  • Delivered seamless communication and high-touch service experiences

Front Desk Agent

DoubleTree by Hilton
02.2016 - 04.2022
  • Processed guest check-ins, check-outs, and reservations using Hilton ONQ
  • Prepared daily shift reports and maintained records for guest services
  • Supported hotel maintenance coordination and vendor communications
  • Built rapport with guests to encourage return stays and positive reviews

Customer Service Agent

Sykes Enterprises, Inc.
01.2015 - 12.2015
  • Answered high-volume inbound calls and provided account support
  • Resolved billing and account discrepancies for customers across industries
  • Entered case details into CRM and ensured all interactions were documented

Receptionist

Hester and Morris Orthodontics
08.2014 - 01.2015
  • Scheduled patient appointments and managed referral coordination
  • Maintained dental records, HIPAA compliance, and patient intake forms
  • Assisted in daily front office operations and inventory management

Education

Associate of Business Administration - Management Information Systems

Barry University
Miami, FL
05.2017

Skills

  • Travel & Itinerary Planning
  • Guest Satisfaction & Experience
  • Microsoft Office Suite (Word, Excel)
  • CRM & POS Systems (Opera, RoomMaster, Hilton ONQ)
  • Multi-line Phone Systems
  • Conflict Resolution
  • Relationship Building
  • Attention to Detail
  • Written & Verbal Communication
  • Loyalty & Rewards Programs
  • Remote & Independent Work

Timeline

Front Desk Agent

KW Property Management – Missoni Baia
05.2023 - Current

Concierge

Turnberry Ocean Club / First Service Residential
04.2022 - 02.2023

Front Desk Agent

DoubleTree by Hilton
02.2016 - 04.2022

Customer Service Agent

Sykes Enterprises, Inc.
01.2015 - 12.2015

Receptionist

Hester and Morris Orthodontics
08.2014 - 01.2015

Associate of Business Administration - Management Information Systems

Barry University

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