Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JESLEIN PINEIRO

Ocala,FL

Summary

Results-oriented analytical professional equipped with strong technical knowledge and critical thinking skills, excelling in data-driven environments. Known for tackling challenges with a positive attitude and unwavering drive, consistently exceeding performance expectations. Demonstrates exceptional collaboration abilities while also thriving in independent roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Child Care Food Program Specialist

Episcopal Children's Services
Ocala, US
03.2024 - Current
  • Worked closely with healthcare professionals to provide comprehensive care for children's nutritional needs.
  • Created educational materials about proper nutrition for use in classrooms and homes.
  • Monitored meal service operations in schools to ensure compliance with state regulations.
  • Maintained records of meals served, medications administered and other pertinent information related to child care.
  • Ensured compliance with applicable laws pertaining to child care operations.

Customer Care Team Lead

Vector Solutions
Tampa, US
11.2021 - 03.2024
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Developed creative solutions to resolve complex problems quickly while minimizing the cost of impacts on the company.
  • Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.

Customer Remediation Specialist

Wells Fargo
Tampa, US
12.2020 - 11.2021
  • Assessed and redesigned control systems for a more seamless production process
  • Managed multiple projects simultaneously while adhering to quality assurance standards
  • Participated in the recovery of over 3.6 million risk asset portfolios from delinquent debtors through negotiations and provisions

Appointment Coordinator

United Healthcare
Tampa, US
02.2019 - 11.2020
  • Developed and implemented an efficient appointment scheduling system to improve accuracy and customer satisfaction
  • Created, managed and tracked appointments for multiple clients simultaneously
  • Trained new employees on proper scheduling protocols and processes
  • Performed administrative duties such as filing, scanning, data entry and document preparation

Dispatcher

Ambs Call Center
Tampa, US
01.2017 - 02.2019
  • Developed and implemented new protocols to streamline dispatching procedures
  • Excelled in multitasking to manage a high call volume with professionalism and efficiency
  • Demonstrated strong problem-solving skills in resolving customer inquiries and complaints
  • Assisted in training new staff members on dispatcher duties and responsibilities

Education

High School Diploma -

Ethline R Williams Prep
Tampa, FL
05.2017

Skills

  • Customer Relations
  • Schedule coordination
  • Conflict resolution
  • Interpersonal skills
  • Dispatch Coordination
  • Training and development
  • Administrative experience
  • Office management
  • Special diet requirements
  • Community nutrition
  • Educational materials preparation
  • Nutrition screening
  • Nutrient deficiency assessment
  • Pediatric nutrition

Certification

  • Food Safety in Child Care
  • Password Reuse
  • CPR AED & First Aid
  • Mental Health First Aid USA

Timeline

Child Care Food Program Specialist

Episcopal Children's Services
03.2024 - Current

Customer Care Team Lead

Vector Solutions
11.2021 - 03.2024

Customer Remediation Specialist

Wells Fargo
12.2020 - 11.2021

Appointment Coordinator

United Healthcare
02.2019 - 11.2020

Dispatcher

Ambs Call Center
01.2017 - 02.2019

High School Diploma -

Ethline R Williams Prep

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JESLEIN PINEIRO