Jesleny Castillo
Orlando,FL
Summary
Currently, I am a medical student at Cambridge Health, holding a Basic Life Support (BLS) certification and proficient in patient care, vital monitoring, and medical terminology. With approximately three years of experience in customer service, I am adept at integrating strong interpersonal skills and patient-focused approaches into my medical practice.
Overview
2
2
years of professional experience
Work History
Medical Assistant Student
cambridge health
Altamonte Springs, FL
06.2024 - Current
- Greeted patients warmly upon arrival to the office or clinic setting.
- Collaborated with physicians to ensure accurate documentation of patient care activities.
- Provided patient education on various health topics including nutrition and exercise.
- Assisted in taking patient vital signs and medical history information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
Retail Sales Associate
Forever 21
Orlando, FL
08.2023 - Current
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Assisted in training new employees on proper use of equipment and safety protocols.
Food Service Ambassador
SeaWorld
Orlando, FL
03.2023 - 07.2023
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Acquired new skills to support team and further accommodate customer needs.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Developed and implemented customer service standards to ensure quality customer service.
Food Service Team Lead
Panera Bread
Orlando, FL
03.2022 - 03.2023
- Ensured that all food service staff were adequately trained on proper safety and sanitation procedures.
- Cleaned, stocked, and restocked food items throughout the day.
- Ensured that workstations were always adequately supplied with necessary tools or materials.
- Prepared salads, sandwiches, desserts, and other food items as needed.
- Demonstrated excellent customer service skills while interacting with guests.
Education
Medical Assistant
Cambridge Institute of Allied Health And Technology
Altamonte Springs, FL04-2025
High School Diploma -
Freedom High School
Orlando, FL05-2024
Skills
- effective communication
- attention to detail
- Customer Service
- patient care
- Phone Etiquette
- Conflict resolution knowledge
- Networking knowledge
- Clear and professional communication
- Reliability
- patient documentation
- time management
- clinical skills
Certifications
BLS CERTIFIED
( Basic life support )
Completed CPR and AED program
Timeline
Medical Assistant Student
cambridge health
06.2024 - Current
Retail Sales Associate
Forever 21
08.2023 - Current
Food Service Ambassador
SeaWorld
03.2023 - 07.2023
Food Service Team Lead
Panera Bread
03.2022 - 03.2023
Medical Assistant
Cambridge Institute of Allied Health And Technology
High School Diploma -
Freedom High School
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