Summary
Overview
Work History
Education
Skills
Languages
Position applied
Career Objective
Timeline
Manager

JESLEY DSOUZA

REDWOOD CITY,CA

Summary

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment.

Knowledgeable manager with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.

Overview

2026
2026
years of professional experience

Work History

Waiter, Restaurant Manager

Cruise ship companies
  • Worked for cruise ship companies for 7 years as waiter then promoted to restaurant manager
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Promoted specials or upsold items to increase average check amount.

Manager

Curry N Crust
01.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Server/bartender

Donato Enoteca
01.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Bartender

Broadway Masala
01.2021 - 01.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Cultivated warm relationships with regular customers.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Higher secondary school -

Marine school - Merchant navy

Hotel management - undefined

Skills

  • Responsible
  • Initiative
  • Motivator
  • Strong multitasking
  • Customer service
  • Order management
  • Menu memorization
  • Sales techniques

Languages

Fluent in english
Basic spanish

Position applied

assistant general manager/manger

Career Objective

Trust worthy with leadership skills in costumer service field

Timeline

Manager

Curry N Crust
01.2025 - Current

Server/bartender

Donato Enoteca
01.2021 - 01.2022

Server/Bartender

Broadway Masala
01.2021 - 01.2023

Marine school - Merchant navy

Hotel management - undefined

Waiter, Restaurant Manager

Cruise ship companies

Higher secondary school -

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JESLEY DSOUZA