Jesly Tejeda
Waltham,MA
Summary
Diligent server with a strong work ethic and exceptional customer service skills, honed at Da Vinci Ristorante. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Skilled in menu memorization and maintaining a professional appearance in high-volume dining environments.
Overview
3
3
years of professional experience
Work History
Server
Da Vinci Ristorante
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Food Runner
Bistro 781
01.2024 - 01.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Restaurant Hostess
Tempo
04.2022 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston
Boston, MA05-2028
High School Diploma -
Watertown High School
Watertown, MA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Menu memorization
- Service prioritization
- Professional appearance
- High volume dining
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Dutch
Full Professional
English
Native or Bilingual
Timeline
Server
Da Vinci Ristorante
01.2024 - Current
Server/Food Runner
Bistro 781
01.2024 - 01.2025
Restaurant Hostess
Tempo
04.2022 - 08.2024
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston
High School Diploma -
Watertown High School
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