Jeslyann Charriez
Round Rock
Summary
Results-driven property management professional with 15 years of experience in community operations, resident relations, and construction oversight. Skilled in managing high-volume portfolios, optimizing efficiency, resolving escalations, and ensuring compliance. Strong leader with a record of driving retention, delivering exceptional service, and fostering cross-functional collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Manager
Madera Residential
07.2024 - 08.2025
- Led the resolution of escalations and complex resident concerns, ensuring alignment with corporate policies and values.
- Served as the primary liaison between residents, vendors, and internal leadership, navigating sensitive issues with diplomacy.
- Collaborated with regional and corporate teams to identify recurring challenges and implement process improvements.
- Analyzed resident feedback and portfolio data to inform engagement strategies and operational enhancements.
Resident Portfolio Manager
AMH (American Homes 4 Rent)
10.2023 - 06.2024
- Managed a portfolio of over 1,400 homes, achieving a 96% renewal rate through proactive issue resolution and engagement.
- Closed service delivery gaps by implementing process improvements and refining policies.
- Partnered cross-functionally with maintenance, legal, and leadership teams to manage risk and uphold brand standards.
Property Manager
CAF Management
10.2021 - 02.2023
- Directed daily operations and oversaw transitions of newly acquired properties to ensure compliance and operational readiness.
- Audited leasing practices to enforce standardized procedures, resulting in 15% year-over-year cost savings.
- Developed standard operating procedures and training materials to enhance team onboarding and ensure operational consistency.
Senior Community Manager / Executive Administrator
AVAN Property Management & Capital Builders
05.2020 - 10.2021
- Resolved elevated resident and vendor disputes through policy-aligned and legally compliant decisions.
- Negotiated with vendors to reduce costs while maintaining quality standards.
- Managed executive schedules, contracts, and confidential documentation.
Education
Associate of Arts - Business Administration
Austin Community College
Austin, Texas, TX12-2027
Skills
- Property & Portfolio Management
- Lease-Up & Retention Strategies
- Policy Implementation
- Crisis & Escalation Management
- Cross-Functional Collaboration
- Construction Oversight
- Budget & Cost Control
- Vendor Negotiation
- Section 8 Housing
- Experience managing Class A high-rise properties
Certification
- Licensed Real Estate Agent
Languages
Languages: English (Fluent), Spanish (Fluent)
Timeline
Community Manager
Madera Residential
07.2024 - 08.2025
Resident Portfolio Manager
AMH (American Homes 4 Rent)
10.2023 - 06.2024
Property Manager
CAF Management
10.2021 - 02.2023
Senior Community Manager / Executive Administrator
AVAN Property Management & Capital Builders
05.2020 - 10.2021
Associate of Arts - Business Administration
Austin Community College
Software
Yardi, AppFolio, Buildium, Onesite, Entrata, Bluemoon, Microsoft Office Suite, Google Workspace, QuickBooks Online, Trello