Detail-oriented and results-driven Billing & Revenue Specialist with 5 years of experience in accounts receivable, accounts payable, data entry, and legal administrative support. Skilled in managing complex financial records, streamlining billing workflows, and ensuring compliance with regulatory standards. Proficient in QuickBooks, Excel (VLOOKUP), Chargeover, and Synergize. Recognized for a strong work ethic, exceptional accuracy, and the ability to maintain confidentiality while handling multiple priorities. Currently expanding expertise in medical billing and coding to transition into healthcare revenue cycle management.
• Managed full-cycle AP/AR, processed client billing changes, and updated subscription records.
• Monitored edits to user accounts and ensured billing subscriptions were updated accordingly.
• Provided customer support via email and phone, assisting clients with invoice inquiries, account updates, and staff changes.
• Maintained accurate internal records in client management software; tracked new client sign-up paperwork and processed cancellations.
• Assisted with onboarding and offboarding clients, ensuring smooth transitions and accurate documentation.
• Demonstrated comfort with ambiguity and adapted quickly to a fast-paced, startup-style environment.
• Applied project management skills to streamline billing workflows and resolve complex account issues.
• Gained proficiency with complex processes and adopted a meticulous, process-oriented mindset.
• Reconciled financial records and ensured alignment across departments.
• Monitored and maintained AR/AP, consistently meeting DSO and billing accuracy goals.
• Supported budgeting and forecasting; prepared detailed financial reports.
• Collaborated with customers, vendors, and auditors to resolve discrepancies and ensure compliance.
Technical Skills Billing Systems: QuickBooks, Chargeover, Synergize, SAGE Software & Tools: Microsoft Excel (VLOOKUP), Adobe, Citrix, VPN Processes & Platforms: EDI, B2B, EPI, Spreadsheets, Data Entry, Medical Documentation Customer Support Tools: FreshDesk, Adobe Sign, ActiveCampaign Mindset & Strengths: Detail-oriented, process-driven, adaptable, strong follow-through