Jessica Manzo
South San Francisco,CA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Known for maintaining speed and accuracy in high-traffic times while creating a friendly and engaging environment.
Overview
5
5
years of professional experience
Work History
Bartender
San Francisco International Airport
01.2023 - Current
- Greeted bar guests with a friendly and helpful attitude at all times
- Kept bar presentable and well-stocked to meet customer needs
- Provided quality service at at high traffic while also providing guests with with drink suggestions and and menu information
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained professionalism and and proper etiquette at all times
Wine Server
Velvet 48
05.2022 - 12.2022
- Served alcoholic and non-alcoholic beverages in a bar environment
- Maintained customer satisfaction with timely table check-ins to access food and beverage needs
- Maximized sales of drink specials by thoroughly promoting to customers and maintaining great salesmanship.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Waitress
Benihana's Restaurant
02.2018 - 12.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Participated in dining room side work such as refiling condiment bottles, preparing menus, and arranging silverware packages
- Sustained calm and congenital manners during communication with guests
- Frequently checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Education
Associate of Science - Allied Health
Skyline College
San Bruno, CASkills
- RBS Certified
- Identification Verification
- Advanced Communication
- Bilingual
- Complex Problem-Solving
- Excellent Customer Service
- Motivated Attitude
- Team Work and Professionalism
Timeline
Bartender
San Francisco International Airport
01.2023 - Current
Wine Server
Velvet 48
05.2022 - 12.2022
Waitress
Benihana's Restaurant
02.2018 - 12.2019
Associate of Science - Allied Health
Skyline College
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