Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Affiliations
Timeline
Generic

Jessica Allsup

Glencoe

Summary

Dynamic Exception Reporting Specialist with a proven track record at Kindred at Home, skilled in data analysis and regulatory compliance. Adept at enhancing operational efficiency through effective communication and meticulous attention to detail, ensuring accurate data verification and streamlined processes in healthcare documentation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Exception Reporting Specialist of Office Operations

Kindred at Home
Mooresville
04.2019 - 08.2025
  • CTI/F2F Exception spreadsheets
  • Monitored F2F mailbox
  • Processed paper Face-to-Face
  • Worked/Follow up write off tickets
  • Re-established/removed nVoq/HCHB access to workers
  • Along with various other duties as assigned

Medical Records/PCC

SouthernCare New Beacon Hospice
Anniston
07.2017 - 04.2019
  • Verify patient eligibility for Hospice care.
  • Enter patient information prior to admission.
  • Maintain and close medical records.
  • Review medical records in accordance with written criteria.
  • Identify and obtain missing chart information.
  • Scan and attach medical records to patients electronic chart.
  • Process orders to physician.
  • Perform medical record audits.
  • Communicates with field staff in regards to scheduling admissions, scheduling patient to staff, patient request, and patient care or needs.
  • Create death certificates upon deceased patients.
  • Order medical equipment as requested by RNCM.
  • Promotes company's core values.
  • Monthly education.
  • Along with various other duties as assigned.

Volunteer Coordinator

SouthernCare New Beacon Hospice
Anniston
09.2015 - 07.2017
  • Supervised all volunteer activity.
  • Assessed patient/family request for volunteers.
  • Assigned appropriate volunteer to patients.
  • Maintained frequent communication with volunteers.
  • Recruited, trained, and retained volunteers.
  • Represented the volunteer program within the community.
  • Maintained volunteers personal files and performed annual evaluations.
  • Maintained 5% criteria per CoP's.
  • Maintained retention and recruitment records.
  • Continuously promoted company's core values.
  • Various other duties as assigned.

Certified Nursing Assistant

Southern Care New Beacon Hospice
Gadsden
07.2012 - 09.2015
  • Assist patients in and out of bed.
  • Assist with ambulation.
  • Assist with daily living such as bathing, dressing, shaving, grooming, feeding, and other related task.
  • Assist patient in keeping a clean environment, changing bed linen, washing clothes, and light house duties.
  • Assist in taking vital signs.
  • Assist patient with excising.
  • Communicated with RNCM on any changes to patients condition.
  • Maintained patient confidentiality at all times.
  • Performed in-service education monthly.
  • Attended care team meetings weekly.
  • Performed all other duties as assigned.

Multi-Skilled Technician

Gadsden Regional Medical Center
Gadsden
06.2010 - 07.2012
  • Assisted residents with bath and/or showers, grooming, dressing, turning and drying hourly, delivering meal trays, and feeding.
  • Assisted patient with vital signs.
  • Documented any change in patients status.
  • Various other duties as assigned

Certified Nursing Assistant

Attalla Healthcare and Rehab
Attalla
10.2008 - 07.2012
  • Assisted residents with bath and/or showers, grooming, dressing, turning and drying hourly, delivering meal trays, and feeding.
  • Assisted patient with vital signs.
  • Documented any change in patients’ status.
  • Various other duties as assigned

Education

Some College -

Gadsden State Community College
Gadsden, AL
03.2008

High school diploma -

Southside High School
Southside, AL
05.2007

Skills

  • Microsoft Office
  • Data Entry
  • Billing
  • HomeCare HomeBase
  • PointCare
  • Word
  • Powerpoint
  • Marketing
  • Excel
  • Customer Service
  • Hospice Care
  • Medical Records
  • Patient Care
  • Exception reporting
  • Data analysis
  • Microsoft Excel
  • Regulatory compliance
  • Healthcare documentation
  • Patient data verification
  • Electronic health record management
  • Effective communication
  • Time management
  • Customer service
  • Critical thinking
  • Records management

Certification

  • BLS for Healthcare Providers (CPR and AED)
  • Certified Nursing Assistant (CNA)

References

  • Kalee Nofsinger, Gentiva, 1-806-206-5112
  • Cathy Clements, Gentiva, 1-337-322-7767
  • Jane Sims, Gentiva, 1-256-490-8790

Personal Information

Authorized To Work: US for any employer

Affiliations

  • Own a BBQ Food Truck

Timeline

Exception Reporting Specialist of Office Operations

Kindred at Home
04.2019 - 08.2025

Medical Records/PCC

SouthernCare New Beacon Hospice
07.2017 - 04.2019

Volunteer Coordinator

SouthernCare New Beacon Hospice
09.2015 - 07.2017

Certified Nursing Assistant

Southern Care New Beacon Hospice
07.2012 - 09.2015

Multi-Skilled Technician

Gadsden Regional Medical Center
06.2010 - 07.2012

Certified Nursing Assistant

Attalla Healthcare and Rehab
10.2008 - 07.2012

Some College -

Gadsden State Community College

High school diploma -

Southside High School

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