Jess Almeida
Bristol
Summary
A hardworking and reliable student studying in the nursing program at Utica University. A well-rounded honors student who manages time well between academics and extracurricular activities. These skills are further complimented by my strong set of core values and the ability to use my knowledge and experience in a meaningful and productive way. Has previous knowledge of anatomy and physiology, statistics, psychology, and general stem courses.
Overview
5
5
years of professional experience
Work History
Admissions Ambassador
Utica University
01.2024 - Current
- Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
- Answered questions honestly and with tact regarding courses, student life, and on-campus living.
- Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience.
- Participated in admissions events which brought large numbers of prospective students to campus.
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
- Maintained thorough knowledge of institutional programs and policies, effectively communicating information to prospective students.
- Organized and participated in recruitment events, showcasing the institution's offerings to attract top talent.
- Received consistent positive feedback from visitors for professionalism, knowledgeability, and enthusiasm during tours.
- Promoted campus resources effectively, highlighting key aspects such as academics, extracurricular activities, housing options, and financial aid availability.
- Acted as an ambassador of the school's culture, values, and mission through all interactions with prospective students and their families.
Sales Associate
Therapy Boutique
06.2023 - Current
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Handled customer complaints and inquiries in a courteous and efficient manner
- Operated cash register and POS to process sales transactions and handle payments
- Engaged with guests to understand and anticipate customer service needs
- Established a positive rapport with customers by delivering friendly, personalized service
- Built relationships with potential customers by providing helpful advice on product selection
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Met merchandising standards by keeping store stocked and products faced
- Followed checklist to complete retail store opening and closing activities
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Assisted with training and mentoring new team members
- Drove sales through customer relationship building and suggestive selling techniques.
Tour Guide/Head Tour Guide
Tabor Academy
10.2019 - 05.2023
- Efficiently managed scheduling processes for staff members and customers alike
- Displayed strong leadership capabilities when leading large groups through unfamiliar environments
- Skilled at creating unique itineraries that catered to individual needs or preferences
- Demonstrated ability to effectively manage tour groups of various sizes and ages
- Strong organizational, communication, and problem-solving skills
- Maintained a high level of professionalism at all times while interacting with customers, vendors, and colleagues
- Initiated creative ideas for marketing campaigns to increase customer engagement
- Achieved success in delivering presentations with clarity and enthusiasm
- Assisted in training new tour guides by providing guidance on procedures and best practices
- Ability to think on my feet, especially when needing to answer a variety of questions.
Hostess
Thames Waterside Bar and Grill
04.2020 - 08.2022
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted customers and provided them with menus
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the waitlist
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated clearly with servers regarding guest needs or requests
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Conversed with members and guests in an outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Maintained a clean and neat workplace and dining room area
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Presented a positive first impression of the establishment's high standards by delivering exceptional service
- Helped bus tables and ran food to patrons during high-volume periods
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Utilized problem-solving skills to handle any issues that arose during shifts
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Trained new hostesses on proper procedures for seating guests
- Provided friendly reminders to customers regarding their wait times when necessary.
Education
Bachelor of Science (B.S.) in Nursing Candidate -
Utica University
Utica, NY05.2027
High School Diploma -
Tabor Academy
Marion, MA06.2023
Skills
- hard worker
- resilient
- manages time well
- reliable
Awards
- Utica University High Honors (2023-2024)
- High Honors in High School (GPA 3.5+) from 2019-2023
- All ISL Soccer Awards 2021-2023
- "Ian Patrick Award" for most dedicated player on soccer team- 2023
- Debate Captain 2021-2023
- 2023 High School Soccer Captain
Community Service
- Juntos, New Bedford, MA, 09/01/21, 05/01/23, Juntos was an organization where students from my high school went to a place in New Bedford, MA, where we would teach adults and children English in order for them to get their VISA or in order to help them get better opportunities in the US. I would go 1-2 times every two weeks, depending on scheduling, and each session was 2 hours.
- Special Olympics, Marion, MA, 10/01/19, 05/01/23, Special Olympics was a community service opportunity in which kids at my high school participated. We would set up games and different events for children with disabilities to come to play with. It gave them a safe space to play while parents could watch and not be worried. The group of Tabor students would play with the kids and help them with different things. This was one of the more fun community service opportunities I have ever participated in, as I LOVE kids. Seeing the kid's faces light up and giving the parents a break would honestly make my day!
Timeline
Admissions Ambassador
Utica University
01.2024 - Current
Sales Associate
Therapy Boutique
06.2023 - Current
Hostess
Thames Waterside Bar and Grill
04.2020 - 08.2022
Tour Guide/Head Tour Guide
Tabor Academy
10.2019 - 05.2023
Bachelor of Science (B.S.) in Nursing Candidate -
Utica University
High School Diploma -
Tabor Academy