Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jess Altman

Lake Worth

Summary

Dynamic professional with extensive experience in optical equipment management and customer relations. As Owner of Visionary Optix LLC, I excelled in strategic planning and financial management, enhancing client satisfaction and operational efficiency. Proven track record in relationship building and optimizing business operations to exceed customer expectations and drive growth.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Owner

Visionary Optix LLC
09.2023 - Current
  • Consulting, Sales, Service and Repair of Ophthalmic Equipment
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Equipment Repair Director

Stanton Optical
05.2016 - 09.2023
  • Coordinated logistical aspects of equipment acquisition projects, including transportation, installation, and training requirements.
  • Enhanced workplace safety with thorough inspections and adherence to regulatory guidelines.
  • Created and maintained up-to-date spreadsheets to track cap EX, expendable usage and general department expenses.
  • Maintained inventory of necessary expendables, parts and supplies.
  • Managed repairs and vendors to minimize inventory downtime.
  • Inspected and checked outgoing orders for quality control.
  • Educated and managed staff on best practices in use and maintenance of equipment inventory.
  • Contributed to continuous improvement initiatives by identifying areas where operational efficiencies could be achieved through process modifications or technology integration.

Corporate Lab Director

Stanton Optical
06.2006 - 05.2016
  • Directed team performance, managed schedules, and optimized workflow to maximize productivity.
  • Directed oversight of, remote store labs and Corporate Distribution lab and coordinated quality control policies and practices.
  • Enhanced laboratory efficiency by implementing advanced technology and streamlining processes.
  • Improved safety protocols for increased staff protection and reduced incidents.
  • Set performance benchmarks that led to higher productivity levels among team members.
  • Implemented process improvements to eliminate errors, reduce processing time, and streamline procedures.
  • Oversaw the hiring, training, and supervision of laboratory staff to create an effective team environment.
  • Managed budgets, inventory, and purchasing to maintain cost-effective operations while supporting lab needs.
  • Evaluated emerging technologies to determine potential benefits for the lab''s operations and research projects.
  • Maintained budget guidelines, approved all expenses and submitted timely financial reports.
  • Planned or directed research, development, or production activities.

Regional Optical Lab Manager

Eyeglass World
04.1996 - 04.2006
  • Streamlined the order fulfillment process, leading to faster turnaround times for customers.
  • Contributed to long-term planning efforts aimed at improving overall organizational performance within the optical laboratory.
  • Led cross-functional teams to troubleshoot complex issues related to optical production processes efficiently.
  • Managed optical lab operations, ensuring timely completion of orders and high-quality results.
  • Kept up-to-date on industry advancements, integrating new technologies into laboratory processes when appropriate.
  • Prevented production delays by maintaining optimal equipment functionality through preventative maintenance schedules.
  • Ensured compliance with all relevant regulations governing eyewear manufacturing standards.
  • Developed staff training programs to enhance employee skills in lens fabrication and quality control.
  • Reduced waste and optimized resource use through careful monitoring of inventory levels and supply ordering.
  • Coordinated with vendors to negotiate better pricing on materials, reducing overall costs for the laboratory.
  • Improved laboratory efficiency by implementing new optical production processes and equipment.
  • Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.

Education

High School Diploma -

Garden City High School
Garden City, KS
12-1981

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Business management
  • Strategic planning
  • Financial management

Certification

Certified by Optical Laboratories Association 1986

Certified Equipment Repair at Satisloh Academy 2010

Languages

English
Native or Bilingual

Timeline

Owner

Visionary Optix LLC
09.2023 - Current

Equipment Repair Director

Stanton Optical
05.2016 - 09.2023

Corporate Lab Director

Stanton Optical
06.2006 - 05.2016

Regional Optical Lab Manager

Eyeglass World
04.1996 - 04.2006

High School Diploma -

Garden City High School

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Jess Altman