Jess Anderson
Phoenix,AZ
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Manager
Primo Water Corp
03.2000 - Current
- Primo Water Corporation is a great company to work for and grow in to develop yourself with a business owner mindset. Many of the positions I have held have minimal supervision needing someone that cares about the business and making it grow. Many of the associates in Primo Water Corporation care about the future of the company and collaborate to help out where they can in achieving one goal:
Customers For Life. - Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Implemented risk management strategies to minimize potential losses.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Launched new training program to boost employee skills and staff retention rate.
Education
High School Diploma -
Green Valley High School
Henderson, NV05.1994
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Operations Management
- Sales management
- Process Improvement
- Conflict Resolution
- Collections
- Key Performance Indicators
- Revenue Generation
- Security and Safety Protocols
- Staff Recruitment and Hiring
Certification
- Industrial Safety Trainer - Worklete.
- Certified in Driver Training, Smith System.
- Finance & Accounting for Non-Financial Managers - Emory Executive Education Training.
Timeline
Branch Manager
Primo Water Corp
03.2000 - Current
High School Diploma -
Green Valley High School