Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jess Aquino

Fort Belvoir,VA

Summary

Dedicated professional with demonstrated strengths in organization, time management and task prioritization. Excellent at trouble shooting a variety of issues and creating successful solutions. Stellar verbal and written communicator with a strong background in cultivating positive relationships while exceeding personal and companywide goals. Currently looking for opportunities with the Coordinator/People space to put skills into play.

Overview

7
7
years of professional experience

Work History

Relocation Consultant

Graebel
02.2022 - Current
  • Schedules and facilitates initial benefit calls with all transferees in a timely and effective manner.
  • Explains all benefits and processes to the transferee while answering any questions.
  • Oversees all moving parts to relocation including but not limited to house finding trips, lump sum payments, temporary living and household goods moves.
  • Converses daily with multiple third-party vendors to ensure a smooth delivery of al services
  • Audit files and invoices.
  • Consistently has a case load of 150-200 transferees and any given time.
  • Works on VIP client files to ensure excellent customer service

Leasing Consultant

Aimco Properties
10.2019 - 08.2021
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Operations Specialist

Apple Inc.
06.2016 - 10.2019
  • Collected, arranged, and input information into database system.
  • Motivated and trained employees to maximize team productivity.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Tracked company equipment, tools and technology to manage inventory.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Langley High School
Mclean, Virginia
2013

Skills

  • Customer Experience
  • Team Goals
  • Customer Needs Assessments
  • Corporate Policies and Procedures
  • Benefits Administration
  • Administrative Support
  • Onboard New Hires
  • Information Updates
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Customer Relationship Management
  • Administrative and Office Support

Accomplishments

  • Graebel Certified Trainer
  • VIP client consultant
  • 100% CSAT Pinnacle score for 12 consecutive months

Timeline

Relocation Consultant

Graebel
02.2022 - Current

Leasing Consultant

Aimco Properties
10.2019 - 08.2021

Operations Specialist

Apple Inc.
06.2016 - 10.2019

High School Diploma -

Langley High School

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Jess Aquino