Jess Bandy
Cincinnati,OH
Summary
Event sales and operations expert with over 10 years of experience in revenue growth and large-scale event management. Achievements include consistently surpassing sales targets and enhancing client relationships across various sectors. Proficient in CRM systems, contract negotiation, and cross-functional teamwork to achieve strategic objectives. Recognized for improving operational efficiency and delivering award-winning programs that enhance brand visibility and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Group Sales Associate
Cincinnati Zoo & Botanical
Cincinnati, Ohio
06.2024 - Current
- Revamped the group inquiry and communication workflow, improving clarity on deadlines and ticketing processes to accelerate conversion and enhance customer satisfaction.
- Supported the rollout of a new CRM integrated with POS systems, strengthening data accuracy, invoicing efficiency, and cross-department coordination for high-volume group bookings.
- Designed and launched targeted group programs that increased attendance and created new revenue streams, contributing to a 20% rise in group visit volume.
- Exceeded quarterly and annual revenue targets by 17% YOY through strategic client outreach, relationship building, and proactive development of new business opportunities.
Lead Executive Operations
Health Carousel
Cincinnati, Ohio
01.2019 - 02.2024
- Negotiated vendor contracts and led cross-functional teams to deliver award-winning marketing and sales enablement campaigns recognized with the AMA Cincinnati Marketing Pinnacle Award.
- Built and maintained strategic partnerships with nonprofit organizations, enhancing brand presence and supporting initiatives that earned multiple community service awards.
- Managed end-to-end logistics for corporate events, using advanced research and data presentation skills to improve operational efficiency and increase participant engagement by 29%.
- Directed employee engagement programming for a 400-person workforce with a $750K annual budget, contributing to multiple “Best Places to Work”-level achievements.
- Produced high-profile corporate events—including trade shows, sports sponsorships, and conferences—managing over $1.5M in event budgets and driving a 15% increase in new partnerships.
Resident Director
Talbert House
Lebanon, Ohio
12.2017 - 01.2019
- Strengthened organizational operations through improved vendor and partnership management, implementing new registration software that boosted efficiency by 20% and documentation accuracy by 15%.
- Developed and implemented strategic operational plans that elevated day-to-day effectiveness and streamlined service workflows.
- Oversaw daily resident operations with strong communication and analytical skills, ensuring safety, clarity of expectations, and operational consistency.
- Drove a 35% reduction in administrative overhead by championing a full redesign of the membership process and aligning cross-level leadership on new solutions.
New Membership Director & Front Desk Coordinator
Planet Granite
Sunnyvale, California
08.2014 - 09.2017
- Designed and executed targeted social media and email campaigns that increased community engagement and strengthened participation in monthly events.
- Reduced administrative overhead by 35% by leading the redesign of membership processes and rallying leadership around more efficient workflows.
- Built and maintained business partnerships through regional marketing initiatives that supported youth development programming and community visibility.
- Implemented new event management software that improved registration efficiency by 22%, enhancing customer experience and event throughput.
Event Director & Climbing Wall Lead
Greater Midland Community Center
Midland, Michigan
08.2011 - 08.2014
- Developed local marketing strategies and secured vendor and donor partnerships that elevated the quality and attendance of monthly community events.
- Managed after-school and summer program operations, ensuring inclusive, well-organized, and engaging experiences for diverse participants.
- Led the climbing department’s hiring, training, scheduling, and budget oversight, maintaining high safety standards and operational excellence.
Education
Bachelor of Science - Psychology (Completed 90 Credits)
Michigan Technological University
Houghton, MI12-2009
Skills
- Customer relationship management
- CRM software integration
- Sales forecasting
- Revenue generation
- Event planning
- Strategic communication
- Microsoft Office
- Contract negotiation
- client relationship management
- Customer and market dynamics
Affiliations
Fundraising supporter for The Sandy Hook Foundation runners in New York Marathon
Timeline
Group Sales Associate
Cincinnati Zoo & Botanical
06.2024 - Current
Lead Executive Operations
Health Carousel
01.2019 - 02.2024
Resident Director
Talbert House
12.2017 - 01.2019
New Membership Director & Front Desk Coordinator
Planet Granite
08.2014 - 09.2017
Event Director & Climbing Wall Lead
Greater Midland Community Center
08.2011 - 08.2014
Bachelor of Science - Psychology (Completed 90 Credits)
Michigan Technological University