JESS BRENCHICK
Millsboro,DE
Summary
Self-motivated professional with expert team leadership, planning and organizational skills built during successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Owner
Jamie's Roadside Service & Repair
11.2014 - 02.2016
- Provided emergency roadside service (battery jumpstarts, no-start conditions, tire repair, lockouts), automotive service mileage maintenance (tune ups, oil changes, alignments), light duty maintenance repair (electrical and charging, engine and transmission performance and repair, A/C, cooling, and heating, steering, suspension, drivetrain, differentials, emissions and exhaust systems), and diagnostic testing to customers in the DMV area
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Assistant
Vienna Youth Soccer
01.2012 - 12.2015
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated database of contacts and resources for company-wide distribution.
- Developed and implemented strategies to streamline office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Commercial Parts Manager
Advance Auto Parts
07.2014 - 10.2014
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Retail Parts Manager
Advance Auto Parts
03.2014 - 07.2014
- Sold automotive parts to commercial and retail customers, performed back stock and front stock inventory, performed cycle counts, collected nightly bank deposits, wrote daily and weekly employee and sales performance reports
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Created employee schedules to align coverage with forecasted demands.
Court Volunteer
Fairfax County General District Court Services
02.2014 - 06.2014
- Guided the public to correct traffic courtrooms
- Conducted financial interviews for applicants seeking public defenders
- Performed general office tasks
Restaurant Shift Manager
Soho Tea & Coffee
12.2012 - 03.2014
- Performed general store inventory, created new menu items, food and drink service, customer service, handled money drops for each shift
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
English Tutor
University of District of Columbia-Community College
08.2012 - 12.2012
- Conducted individual tutoring sessions for freshmen English students
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
Office Assistant
LW Transportation
09.2011 - 03.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Association Cookie Manager
Girl Scouts
09.2007 - 05.2011
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits ($500,000+) for 32 troops, applying proactive management strategies and enhancing sales training.
- Created and updated regular inventory reports and records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Analyzed inventory data to identify and address stock discrepancies.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Created and managed budgets to maximize brand reach and engagement.
Education
Bachelor of Arts - History
George Mason University
Fairfax, VA2012
Bachelor of Arts - English
George Mason University
Fairfax, VA2012
Skills
- Time Management
- Project Management
- Microsoft Office Expertise
- Customer Relationship Management
- Maintenance and Repair Management
- Plan Projects
- Administration and Reporting
- Strategic Planning
- Leadership and People Development
- Improve Policies
Timeline
Owner
Jamie's Roadside Service & Repair
11.2014 - 02.2016
Commercial Parts Manager
Advance Auto Parts
07.2014 - 10.2014
Retail Parts Manager
Advance Auto Parts
03.2014 - 07.2014
Court Volunteer
Fairfax County General District Court Services
02.2014 - 06.2014
Restaurant Shift Manager
Soho Tea & Coffee
12.2012 - 03.2014
English Tutor
University of District of Columbia-Community College
08.2012 - 12.2012
Assistant
Vienna Youth Soccer
01.2012 - 12.2015
Office Assistant
LW Transportation
09.2011 - 03.2012
Association Cookie Manager
Girl Scouts
09.2007 - 05.2011
Bachelor of Arts - History
George Mason University
Bachelor of Arts - English
George Mason University
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