Jessica V. Buckley
Ringoes
Summary
A broad-based, service-oriented global leader, driving results using design thinking and iterative development approaches using both traditional and citizen development platforms. 23 years business experience in data and analytics service management, citizen development, change and communications, and shared service delivery across R&D Global Development, J&J Global Services, Procurement, and Quality. Leading global teams for over 20 years, driving successful internal and external partnerships toward innovative and customer-centric solutions. Incredibly well suited to roles that require a combination of technical experience and robust communication in order to simplify the complex and drive fit-for-purpose solutions that maximize business impact.
Overview
23
23
years of professional experience
Work History
Director, R&D Reporting Solutions
Janssen R&D
01.2020 - Current
- Use design thinking methodologies and iterative development approaches (Agile) to improve adoption and usability of tools. Deliver business-relevant, easy to understand, fit-for-purpose tools and solutions to R&D, making it easier to personalize reporting and understand the health of R&D Global Development Operations.
- Rapid prototyping and deployment using readily available enterprise tools (Power Platform, Tableau, Alteryx, SharePoint), reducing development timeframe for projects from months to weeks.
- Lead the operational strategy to drive faster decision making and action. Optimized self-service reporting tools and increased reporting utilization (users & views) by >75% over 2 years.
- Directly impact business results through rapid development of fit-for-purpose reporting. Recent examples include: Site Start Up (SSU), improving site open on time by 25%. DASH, bringing 19+ cross-domain data sources for a unified view of study performance. TOP DASH, laddering key metrics for assets and indications to assess the health of the Global Development Delivery Unit.
- Transformed R&D reporting capabilities by becoming a key ambassador for Microsoft Power Platform and Citizen development tools, bringing premium capacity into the organization and driving the utilization and support of this capability in Global Development.
- Lead a high performing team of visualization, reporting and data associates to develop, iterate, and scale analytical and reporting tools.
Director, Procurement Data Services and Reporting
Johnson & Johnson
07.2016 - 01.2020
- Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning. Drive external and internal relationships to bring new and alternative ways to solve business challenges.
- Improve service offering while reducing cost to serve using automation, machine learning, and portfolio prioritization - delivered 75% cycle time reduction in spend, reduced overall budget required by 15% and increased portfolio by 20% over 3 years.
- Managed budget totaling $8M annually.
- Lead a shared services global team of 25+ employees focused on data management, stewardship, and reporting, based in NJ, Tampa, Bogota, Prague, and Manila.
- Leverage spend, expense, savings, supplier, contracting, and external data sources to accomplish critical functional goals, including demand management, operations, working capital, citizenship, performance, and risk through the delivery of 100+ reports covering 44 million data points per month.
- Design and deliver new and innovative analytics solutions, using internal and external capabilities such as machine learning, natural language processing, and predictive modeling. Successful scale delivery includes reducing data security risk for J&J through data safeguards clause analysis and recommendations supporting compliance, successfully predicting turn around time with 99% accuracy for transactions, and identifying $40M of working capital savings through pay terms mismatch analysis.
- Drive spend accountability and transparency at scale across common discretionary spend categories: Consulting, Contingent Labor, Travel, and Meetings, achieving +1BN in discretionary spend reduction for the enterprise over 3 years.
Sr Manager, Strategy and Operations
Johnson & Johnson
03.2015 - 07.2016
- Responsible for developing and defining future state strategies for Source-to-Settle service performance metrics, governance models, analytics services delivery process, GPO global baseline data collection, and functional and cross- functional training for Global Services.
- Direct a team of associates responsible for ESP project management, service performance management framework, training strategy and execution and Project Portfolio Management (PPM) to ensure effective delivery for the ESP Project teams.
- Delivered an innovative change management approaches through development of narrative materials, infographics, visual imagery, animated videos, and training materials to support organizational transformation.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Sr Mgr, Communications, Change Mgmt and Training
Johnson & Johnson
06.2013 - 03.2015
- Lead a team of associates responsible for training strategy and execution, communications strategy and execution, Project Portfolio Management (PPM) to ensure the Procurement function has appropriate strategies, processes, and content in place for effective and efficient user engagement and training.
- Development of novel applications for communications and training (Videos, App Development, Storyboarding), including development and deployment of Enterprise Ariba Support Network, an innovative iOS/Android application for training materials.
- Developed and implemented global communications strategy for the Procurement Function, including executive communication materials, functional identity creation and deployment, redesigned the Procurement Portal to ensure content and design correlate with the functional strategy, town hall global webcast management, and portal and non-portal content development.
Portal & Communications Manager
Johnson & Johnson
01.2010 - 06.2013
- Continuously redefined, formulated, and trained on processes around the design and use of Procurement Portal, the primary communications vehicle for the function
- Ensured the site is purposeful for internal and external colleagues through J&J content development as well as coaching and training on internal collaboration tools
- Through various design improvements, component builds, and purposeful design, resulted in an increase in usage from 30,000 pageviews/month to ~90,000 pageviews/month (300% increase)
Assistant / Associate / Scientist / Lab Supervisor
Johnson & Johnson
11.2001 - 01.2010
- Increasing responsibilities over 9 years from conducting chemistry analysis through to supervising a team of quality associates responsible for global reference standard administration.
- Managed group processes, including procurement, qualification, maintenance, and distribution of reference standards, ensuring customer needs are met in accordance with cGMP regulations
- Responsible for general budget oversight, chargeback requests, and external supplier bids
- Supervise lab support activities, including instrument qualifications, annual calibrations, chemical ordering, supplies ordering, and waste management
- Site DEA attorney-in-fact for management of controlled substances
Education
Six Sigma Process Excellence Green Belt Certification -
J&J Procurement Management Development Program
12.2015
M.A - Corporate and Organizational Communication
Fairleigh Dickinson University
NJ05.2009
Bachelor of Science - Chemistry, Biochemistry
University of Virginia
Charlottesville, VA05.2001
Skills
- Microsoft Power Platform Citizen Development Expert
- Intelligent Automation / Data Automation
- Design Thinking & User Experience Leadership
- Expert Communication and Presentation Skills
- Strategic Roadmapping & Planning
- Budget Management
- Global People Leadership
- Global Shared Services Delivery Leader
- Data and Analytics Application and Delivery
- Cross-Functional Business & Leadership Experience
Timeline
Director, R&D Reporting Solutions
Janssen R&D
01.2020 - Current
Director, Procurement Data Services and Reporting
Johnson & Johnson
07.2016 - 01.2020
Sr Manager, Strategy and Operations
Johnson & Johnson
03.2015 - 07.2016
Sr Mgr, Communications, Change Mgmt and Training
Johnson & Johnson
06.2013 - 03.2015
Portal & Communications Manager
Johnson & Johnson
01.2010 - 06.2013
Assistant / Associate / Scientist / Lab Supervisor
Johnson & Johnson
11.2001 - 01.2010
Six Sigma Process Excellence Green Belt Certification -
J&J Procurement Management Development Program
M.A - Corporate and Organizational Communication
Fairleigh Dickinson University
Bachelor of Science - Chemistry, Biochemistry
University of Virginia
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