Jessica Celestin

• Collaborate with department and project leaders to allocate resources based on the unique requirements of each account and project
• Monitor and assist project managers in accurately allocating resources
• Effectively troubleshoot problems and implement creative solutions to meet urgent deadlines
• Conduct audits and make process improvements to increase efficiency and effectiveness
• Managed full-cycle recruitment and onboarding of freelancers and contractors
• Provide support to managers and the recruiting team to continuously improve the candidate experience
• Foster strong partnerships with hiring teams and recruiters, prioritize prompt follow-up, and maintain a high level of thoroughness and diligence in all aspects of the work

• Orchestrated and streamlined functional processes and workflows that supported all stages of the employee lifecycle, including core talent acquisition, onboarding, employee experience, learning & development, and organizational development
• Managed scheduling for complex interviews while prioritizing a positive candidate experience, including phone and videoconferencing (Zoom) interviews
• Identified and resolved potential roadblocks to the onboarding process through creative problem-solving techniques.

• Monitored internal communication channels to ensure employee requests
• Creation of candidate offer letters and ensuring candidates complete all recruitment-related forms
• Created and supported candidate tracking system using Excel
• Supply continuous support and updates for multiple departments nationwide
• ATS conversion from Breezy to Greenhouse
• Results-driven scheduling

• Facilitated interview scheduling and coordination for prospective employees
• Created and managed digital employee files, ensuring accuracy and completeness
• Updated orientation presentations for new employees, ensuring relevance and effectiveness
• Provided administrative support for CEO and other executives, addressing their needs and requirements
• Conducted benefits reconciliations and organized invoices using Google Suite for efficient record keeping
• Prepared reports and correspondences, as directed, and assisted with special projects and assignments as required

• Prioritized and sorted data based on importance, ensuring accuracy and completeness
• Detected and corrected errors and inconsistencies in data, maintaining data integrity
• Conducted research to complete incomplete documents and obtain missing information
• Utilized relevant data program techniques and procedures for efficient data processing
• Upheld confidentiality of all processed information, and provided access to relevant files as needed
• Complied with data integrity and security policies to maintain the confidentiality and security of data
• Ensured proper use of office equipment and promptly resolved any malfunctions
• Facilitated employee onboarding and orientation, and established a digital filing process to improve efficiency
• Processed expense reports for HR/Learning Management team, ensuring timely and accurate reimbursement

• Conducted day-to-day financial transactions by accurately verifying, classifying, and recording accounts payable data
• Ensured the accuracy of the accounts payable ledger by performing regular reconciliations of all bills and payments, and investigating any discrepancies found
• Promptly facilitated the payment of invoices due by sending timely bill reminders and actively communicating with clients
• Maintained an effective office staff by recruiting, selecting, orienting, and providing training to employees
• Effectively prepared and managed natural disaster claims to ensure quick resolution and minimize damages
• Carefully reviewed trust cards and monthly bank statements to ensure compliance and accuracy

Cum Laude