Jess Chase
Milwaukee,WI
Summary
Dynamic FinTech leader with over 15 years of experience in product and project management, specializing in SaaS, payments, and financial services. Proven track record of driving innovation and optimizing operations while leading high-performing teams in complex, matrixed environments. Expertise in aligning technology solutions with business objectives to enhance efficiency and deliver scalable products. Recognized for strategic vision, stakeholder influence, and the ability to execute transformational initiatives that foster collaboration and adapt to evolving market demands.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Senior Product Owner, Cloud/SaaS Integrated Receivables & Payment Solutions
Deluxe
Remote
03.2023 - Current
- Translate product vision and high-level business objectives into clearly defined epics, user stories, and acceptance criteria for a greenfield, cloud-native integrated receivables and payments platform.
- Own and continuously prioritize the product backlog to balance customer value, revenue impact, delivery risk, and long-term technical sustainability.
- Serve as the day-to-day voice of the customer, ensuring alignment between product strategy, stakeholder needs, and delivery execution.
- Partner closely with Software Engineering, DevOps, and QA teams to plan, refine, and deliver high-quality product increments across multiple agile teams.
- Lead backlog refinement, sprint planning, reviews, and retrospectives to ensure clarity, predictability, and release readiness.
- Leverage Pendo analytics and KPIs to drive data-informed prioritization, measure adoption, and guide continuous improvement.
- Led cross-functional teams to define product vision and roadmap.
Manager, Operational Transformation
Till Payments
Remote
03.2022 - 03.2023
- Led large-scale operational and product transformation initiatives to support rapid growth of North American FinTech operations.
- Owned end-to-end product lifecycle management for CRM, merchant onboarding, reporting, and ACH banking platforms (API, virtual terminal, and mobile).
- Translated executive strategy into prioritized roadmaps and delivery plans in partnership with Engineering, DevOps, and external vendors.
- Directed product launches from general availability through optimization, documentation, enablement, and training.
- Led cross-functional teams to enhance payment processing efficiency and customer satisfaction.
- Developed and implemented strategic initiatives to optimize operational workflows and reduce costs.
Manager, Solutions Engineering
Deluxe
Remote
10.2021 - 03.2022
- Managed resource allocation across a portfolio of 300+ active projects.
- Led cross-functional teams to enhance operational efficiency and optimize resource allocation.
- Developed and implemented process improvement strategies resulting in streamlined workflows.
- Analyzed performance metrics to identify trends and inform strategic decision-making initiatives.
- Established key performance indicators to monitor project progress and drive accountability across teams.
- Facilitated regular training sessions, enhancing team capabilities and promoting best practices in management.
- Collaborated with senior leadership to align departmental goals with overall business objectives for sustained growth.
Business Requirements Analyst III
Deluxe
Remote
01.2020 - 10.2021
- Led discovery and requirements definition for integrated receivables and payment platform implementations.
- Partnered with product and engineering teams to translate client and business needs into executable solutions.
- Analyzed business requirements to ensure alignment with project goals and stakeholder needs.
- Collaborated with cross-functional teams to gather and document functional specifications.
Director of Team Development
Stone Creek Coffee
Remote
07.2018 - 01.2020
- Owned internal product strategy and delivery for cloud-based HRIS and talent management platforms.
- Led recruiting, leadership development, workforce planning, and performance management transformation initiatives.
- Developed training programs to elevate staff performance and customer service standards.
Project Manager Office Manager
FIS
Remote
04.2010 - 07.2018
- Progressive leadership roles spanning PMO Manager, Project Manager, Business Analyst, and Contact Center Leadership.
- Led multi-million-dollar payment platform migrations and government solutions portfolios.
- Built and scaled delivery teams, established PMO standards, and delivered large-scale platform conversions in regulated environments.
- Developed project timelines and resource allocation strategies, enhancing operational efficiency.
- Optimized workflows through process improvement initiatives, increasing team productivity.
- Analyzed project performance metrics to drive strategic decision-making and enhance outcomes.
Education
Bachelor of Science Business Administration - Information Technology Management
WGU
01.2027
Skills
- Product Strategy
- Product roadmapping
- Agile / Scrum Framework
- Competitive analysis
- Go-to-market strategy
- Data-Driven Decision Making (KPIs, Pendo)
- Backlog Ownership & Prioritization
- Release planning
- People Leadership
- Backlog Ownership & Prioritization
- Release planning
- People Leadership
- Backlog Ownership & Prioritization
- Release planning
- People Leadership
Accomplishments
Payment Platform Conversions: Led multi-million-dollar payment processing platform migrations for government and commercial clients, including data conversion, infrastructure modernization, client onboarding, and release readiness in regulated environments.
RFP Response & Defense: Owned and contributed to complex RFP responses and executive-level defenses supporting government and enterprise payment contracts, partnering with legal, sales, engineering, and executive stakeholders.
Government Contract Management: Managed delivery and compliance for large-scale government payment programs, ensuring adherence to contractual SLAs, security standards, and regulatory requirements.
Greenfield Product Development: Built and launched cloud-native, API-driven FinTech and SaaS products from concept through general availability, including discovery, roadmap definition, backlog ownership, and phased rollout strategies.
HRIS Implementations: Led enterprise HRIS implementations, including vendor selection, data migration, process redesign, and organizational rollout, transforming manual people operations into scalable, automated platforms.
Certification
- Pendo, Admin and Essentials for Web| 2025
- ITIL IV Foundations Certified| 2023
- AWS Cloud Practitioner Certified|2023
- McKinsey & Company | Hispanic & Latino Management Accelerator| 2021
- Deluxe | Inclusive Leadership Program| 2021
- Klemmer & Associates | Samurai Graduate| 2021
LANGUAGES
English & Spanish Fluent
NOTEWORTHY EXPERIENCES
- Founder & Co-Lead Hispanic Employee Resource Group| Deluxe
- Professional Translator & Interpreter | Ongoing
- Event Speaker | Ongoing
- Best Selling Author| Ongoing
TOOLS
- Product Management| Product Plan
- Product Management| Atlassian Suite (Confluence, JIRA, and Software Management)
- Project Management| MS Project, Planview, Asana, Monday, Smartsheet
- Customer Relationship Management Software| Salesforce. Dynamics 365
- IT Quality Assurance and Development Software| Quality Center, JIRA
- Talent Management| ORACLE, KRONOS, Workday, BambooHR
- Case Management| Service Now
- Artifact Repository| Sharepoint, Confluence, Teams
- Other |Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook), Visio, Lucid
NOTEWORTHY RECOGNITIONS
North America MVP 2022|Till Payments, Heart of the Samurai Graduate 2021| Klemmer & Associates, Recognized Transformational Leader 2020|Deluxe, Recognized Excellent Performance, Project Management 2015 | FIS
Timeline
Senior Product Owner, Cloud/SaaS Integrated Receivables & Payment Solutions
Deluxe
03.2023 - Current
Manager, Operational Transformation
Till Payments
03.2022 - 03.2023
Manager, Solutions Engineering
Deluxe
10.2021 - 03.2022
Business Requirements Analyst III
Deluxe
01.2020 - 10.2021
Director of Team Development
Stone Creek Coffee
07.2018 - 01.2020
Project Manager Office Manager
FIS
04.2010 - 07.2018
Bachelor of Science Business Administration - Information Technology Management
WGU