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Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jessica Garza
Anna,TX
Work Preference
Summary
Customer support and remote office assistant with strong expertise in CRM management and team leadership. Demonstrated success in resolving client issues, maintaining precise records, and improving client satisfaction through effective communication. Skilled in virtual onboarding, scheduling, and coordinating remote teams, with a proven ability to adapt quickly in fast-paced environments. Committed to delivering exceptional customer experiences while managing multiple tasks efficiently.
Overview
17
17
years of professional experience
Core Competencies
Virtual onboarding, Team coordination, Scheduling (Calendly, Outlook, Gmail), CRM management (WebPDI, Salesforce), Multi-line phone handling, Guest services, Event coordination, Cash handling, POS systems, Social media outreach (Facebook, Instagram), Microsoft Office Suite, Google Workspace, Google Sheets, Canva, Zoom, Google Meet, Microsoft Teams, Fast typing (65 WPM), 10-key by touch, Meticulous record-keeping, Performance tracking, Outreach campaigns
Work History
Cocktail Server
The Vault
Dallas, Texas
05.2011 - 09.2011
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Anticipated guest needs and provided proactive service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Hooters
Dallas, Texas
08.2010 - 09.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
District Manager - Hybrid
Vector Marketing
Southeast, Oklahoma
05.2024 - 09.2024
- Directed hybrid office operations and virtual team coordination
- Facilitated virtual meetings and maintained CRM tracking via WebPDI and Salesforce
- Set performance goals, analyzed metrics, and executed outreach campaigns
- Collaborated with regional managers to refine customer-first strategies
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sales Rep / Edmond Pilot Manager
Vector Marketing
Edmond, Oklahoma
03.2023 - 05.2024
- Managed top-performing office, scheduled appointments, and resolved client concerns
- Delivered remote and in-person product presentations tailored to client needs, reinforcing adaptability and clear communication in customer-facing roles
- Recruited and interviewed new sales representatives, emphasizing strong customer service and communication skills
- Trained team members on product presentations and customer interaction best practices
- Maintained accurate records and tracked performance using WebPDI and Microsoft applications
- Participated in weekly performance reviews and training sessions focused on time management and sales techniques
- Conducted campus recruiting and coordinated social media outreach to support team growth and client engagement
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Skilled at working independently and collaboratively in a team environment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Edmond Santa Fe High School
Edmond, OK01.2010
Skills
- Virtual onboarding and coordination
- Team scheduling
- CRM management
- Multi-line phone operation
- Guest services and support
- Event planning
- Cash handling and POS systems
- Social media management
- Microsoft Office Suite proficiency
- Google Workspace expertise
- Data analysis with Google Sheets
- Graphic design using Canva
- Video conferencing with Zoom and Google Meet
- Collaboration via Microsoft Teams
- 65 WPM, 10-key data entry proficiency
- Meticulous record keeping
- Performance tracking and analysis
- Outreach campaign management
- Team building and development
- Employee training programs
- Customer service excellence
- Virtual team coordination
- Sales strategy formulation
- Conflict resolution techniques
- Product presentation skills
- Effective communication abilities
- Time management strategies
- Recruitment coordination and hiring processes
- Territory management expertise
- Attention to detail in tasks
Accomplishments
- Promoted to District Manager for Southeast Oklahoma, 05/01/24
- Promoted to Edmond Pilot Manager, 08/01/23
- Ranked #2 nationally in new business sales, 01/01/24
- Selected for top-performer visit to Cutco HQ in Olean, NY, 11/01/23
- Helped lead team to national record-breaking office sales, 10/01/23
- Opened new District Office and supported team development
- Recognized for leadership, adaptability, and communication excellence
- Awarded for top regional performance during seasonal campaigns
Interests
Reading or podcast listening (leadership lifestyle, communication, and emotional intelligence/mindfulness)
Music for motivation and emotional grounding
Daily Journaling and Schedule
DIY home improvement projects
Languages
English
Native language
References
References available upon request.
Timeline
District Manager - Hybrid
Vector Marketing
05.2024 - 09.2024
Sales Rep / Edmond Pilot Manager
Vector Marketing
03.2023 - 05.2024
Cocktail Server
The Vault
05.2011 - 09.2011
Waitress
Hooters
08.2010 - 09.2011
High School Diploma -
Edmond Santa Fe High School