Jess Drew
Debt Collection Specialist
Orlando,FL
Summary
At Versical Holdings, I excelled as a Debt Recovery Officer, leveraging expert negotiation and customer service skills to enhance debt collection strategies and compliance. My approach, focused on understanding debtor behavior, significantly improved client satisfaction and facilitated effective legal collaborations, driving successful recovery outcomes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Debt Recovery Officer
Versical Holdings
06.2022 - 12.2024
- Developed and implement debt collection strategies for individual accounts
- Negotiated payment arrangements with customers in order to maximize collection of delinquent accounts
- Ensured all collection activities abide by applicable laws and regulations
- Developed a keen understanding of debtor motivations and behaviors through active listening skills, enabling more effective negotiation tactics.
- Established positive working relationships with external agencies such as courts, lawyers, and bailiffs to facilitate smoother execution of legal actions towards debt recovery.
- Improved client satisfaction by providing regular updates on case progress and addressing any concerns promptly.
Sales Internship
June Jameson Fine Art
Orlando, FL
06.2021 - 06.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the art sales space, applying learned concepts directly into client sales
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Arts -
University of Florida
Gainesville, FL 08.2004 - 05.2008
Skills
- Debt Collection
- Customer Service
- Negotiation
- Regulatory Compliance
- Data Analysis
- Report Writing
Timeline
Debt Recovery Officer
Versical Holdings
06.2022 - 12.2024
Sales Internship
June Jameson Fine Art
06.2021 - 06.2022
Bachelor of Arts -
University of Florida
08.2004 - 05.2008
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