Jess Finney
Virginia Beach,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
TPMG Holland Road Family Medicine
04.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used NextGen to schedule appointments.
- Balanced deposits and credit card payments each day.
- Send appointment reminders
- Schedule Follow up appointments
- Scan/fax patient documents
- Assist in answering phone calls
- Maintain friendly patient atmosphere
Back Office Assistant
Hunt Club Farm
09.2013 - 10.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Received and routed business correspondence to correct departments and staff members.
- Prepared and proofread reports detailing operations activities.
- Assisted with facility scheduling and customer service.
- Solved problems timely and effectively, ensuring customer satisfaction.
Service Technician
Geek Squad - Best Buy
06.2005 - 07.2011
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Diploma - Medical Assisting
Centura College
Virginia Beach, VA01.2022
High School Diploma -
Landstown High School
Virginia Beach, VA06.2005
Skills
- Interpreting Physician Orders
- Patient Interviewing Skills
- Bookkeeping Support
- Patient Confidentiality and Data Security
- Family Medicine
- Resolving Problems
- Chart Pulling
- Quality Standards and Protocols
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responsible
- Good listening skills
- Microsoft Office
- Data Entry
- Organization and Time Management
Timeline
Patient Service Representative
TPMG Holland Road Family Medicine
04.2021 - Current
Back Office Assistant
Hunt Club Farm
09.2013 - 10.2020
Service Technician
Geek Squad - Best Buy
06.2005 - 07.2011
Diploma - Medical Assisting
Centura College
High School Diploma -
Landstown High School
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