Jess Goodrich
El Mirage,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Well-known for creating positive workplace culture and high-performing teams.
Overview
7
7
years of professional experience
Work History
On-Site Operation's Manager
Sunbelt Rentals
12.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrates respectful, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- I have trained on the following within Sunbelt: halt reports, interviewing, coaching sessions, Wynne, VDOS, WISE training, inventory control, Smartquip, Okta, workday, and SBU.
Service Dispatcher & Trucking Dispatcher
Precision Equipment Rentals
06.2022 - 12.2022
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Coordinated repairs to vehicles to maintain fleet operations.
- Ordered supplies and allocated resources to personnel based on need.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Dispatcher
Hardrock Concrete Placement
05.2021 - 05.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Ordered supplies and allocated resources to personnel based on need in the field.
- Planned, organized and managed work dates for staff to accomplish consistently within standards to complete the job on time.
Assistant Director
Kids Incorporated Learning Center
11.2019 - 05.2021
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw business calendar of events and scheduled key initiatives.
- Developed and deepened relationships with families to meet or exceed each child/families needs.
Manager
Celebrity Tanning
08.2016 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
Education
GED -
Liberty High School
Peoria, AZ05.2014
Skills
- Managing Operations and Efficiency
- Managing Fleet Vehicles
- Coaching and Mentoring
- Performance Tracking and Evaluations
- Employee Training
- Complex Problem-Solving
Timeline
On-Site Operation's Manager
Sunbelt Rentals
12.2022 - Current
Service Dispatcher & Trucking Dispatcher
Precision Equipment Rentals
06.2022 - 12.2022
Dispatcher
Hardrock Concrete Placement
05.2021 - 05.2022
Assistant Director
Kids Incorporated Learning Center
11.2019 - 05.2021
Manager
Celebrity Tanning
08.2016 - 08.2019
GED -
Liberty High School
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