Jess Hollingshead
Long Beach,CA
Summary
Goal-oriented professional with solid background in management, talent acquisition, employee relations, and performance management. Skilled in utilizing data and analytics to push strategic initiatives. Strong analytical skills and committed to implementing policies and procedures. Experienced in budget management, client and employee engagement.
Overview
9
9
years of professional experience
Work History
Director
Marriott Vacation Worldwide
Newport Beach, CA
01.2017 - 01.2021
- Assumed Human Resources responsibilities for activities and events department: conducted interviews for managers, supervisors, coordinators, interns and fitness staff, as well as oversaw full hiring of team members with appropriate skills. Completed payroll and disciplinary action.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals: Achieved #1 Resort (internationally) in 2019.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Spearheaded innovative approaches to resource allocation and strategic planning: developed "Connect" virtual training.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Monitored expenditures to mitigate risk of overages.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Developed project budgets and managed production costs.
- Orchestrated license agreements for music and footage, talent releases, and distribution contracts.
Director of Events
Long Beach Yacht Club
Long Beach, CA, CA
03.2012 - 12.2016
- Recruited, hired, trained, supervised and evaluated all Corinthian and Aquatic staff and ensured all employees uphold service standards of LBYC.
- Managed venue, labor and technical efforts of internal and external partners to successfully execute hundreds of events per year.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers 98%.
- Created marketing plans, grew event revenue each year and partnered with area vendors to confirm continued top service.
- Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs.
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported 40+ team members.
- Created detailed timelines and budgets for events to meet all deadlines.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Utilized social media to promote events and increase attendance.
Education
Certificate - Hospitality, Tourism And Management
Cornell
Ithaca, NY01.2014
Bachelor of Science - Psychology, Sociology
University of San Diego
San Diego, CA05.2011
Skills
- Recruiting and Hiring
- Hiring and Retention
- Organizational Development
- Verbal and Written Communication
- Regulatory and Legal Compliance
- Strategic Planning
- Innovation and Creativity
- Financial Reporting
- Budget Management
- Coordinate Projects
Timeline
Director
Marriott Vacation Worldwide
01.2017 - 01.2021
Director of Events
Long Beach Yacht Club
03.2012 - 12.2016
Certificate - Hospitality, Tourism And Management
Cornell
Bachelor of Science - Psychology, Sociology
University of San Diego
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