Jess Ilacqua
Cleveland
Summary
Dynamic Store Manager Trainer, leveraging nearly 15 years of retail leadership experience to deliver consistent excellence. Proven track record in training and development, strategic planning, and fostering inclusion. Recognized for cultivating relationships and driving business growth through effective communication and analytics. I have a passion for Training and Development, Operations, and Communication Systems.
Overview
14
14
years of professional experience
Work History
Store Manager Trainer
Starbucks Coffee Company
01.2019 - Current
- Consistently Top 10 in the Region for key metrics including: OTW times, Store operations/Customer Connection/Food UPH, etc
- Created and led a district wide workshop supporting Inclusion and Diversity; built capabilities on how to hire and maintain diverse partners based on key demographics/indicators in each city/suburb
- Plans and leads Store Manager Trainer Development meetings for Area 35 ensuring consistency and continuity in training for 105 store managers
- Developed and continue to maintain ongoing support for several store managers who are now owning in role and placed in other stores in Area 35
- 50 percent of store managers I have successfully trained are now store manager trainers themselves within 2 years of being in role
- Founded the Black Partner Network, The Pride Network, and the Area 35 Partner Networks Platform in FY24 with successful network events
- Worked with 5 Districts in Area 35 to support the capabilities of store managers in leveraging “My Daily” to foster a culture of effective communication
- Multiple-Unit Management experience, dual managing while training store managers
- Strategic fostering of relationships to cultivate community and drive business
- Event planning for the area including, “Coffee with a Cop”, “Partner Voter Information and Registration Days”, “Financial Health Workshops for Partners by partners”
- Continuous relationship building with non-profits to create awareness or help those in need in both the Brooklyn and Greater Cleveland Communities
- Annual Event Co-Planner: “Barista Championship” hosted by my store every year showcasing the best barista craft in an area of 105 stores, while inviting customers to engage
Field Training Manager
Vitamin Shoppe Industries
04.2012 - 01.2019
- Opened one of 100 New Experience Based stores; was a part of a team implementing training for all other New Store Experience stores based on research conducted within Avon Vitamin Shoppe
- Managed training and development for New Store Experience stores for the East Coast
- Worked with several gyms, health clubs, health organizations, health practitioners to create quarterly Health Fairs across Northeast Ohio
- Created a partnership with Parma Hospital, MetroHealth Hospital, and other smaller clinics and hosted ongoing Bariatric Support group and Diabetic Support group clinics
- Created the educational material and training program for the Bariatric Support Group and Diabetic support group clinics and partnered with hospitals for consideration and approval
- Record breaking sales consistently in top 10 of all New Store Experience stores; inherent success from the partnerships founded in education which drove traffic into stores
Education
Bachelor of Science - Communications
John Carroll University
University Heights, OH01-2016
Skills
- Training and Development
- Team-building
- Analytics
- Communication
- Culture Curator
- Strategic Planning
Timeline
Store Manager Trainer
Starbucks Coffee Company
01.2019 - Current
Field Training Manager
Vitamin Shoppe Industries
04.2012 - 01.2019
Bachelor of Science - Communications
John Carroll University