Jessica Johnson

December 2020 - November 2022: Staffing Specialist

November 2022 - current: Branch Manager

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Maintained an overall headcount of 250+ employees weekly, as well as a turnover rate of 12-15%
• Overall summary: Overseen all branch operations, recruiting, accounting, payroll, collections, Everify, state new hire reporting, client check in's, ETC.

• Answered Multi-Line Phone system
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
• Overseen Scheduling of appointments and projects, payroll, purchasing and accounting.
• Supported business planning, marketing and production processes.
• Participated in marketing meetings, trade shows and industry events.

• Managed supply chain functions for deli supplies, ingredients and merchandise.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
• Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
• Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
• Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.

February 2014 - July 2014: Jewelry sales associate

July 2014 - November 2016: Cash Office Supervisor

• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
• Investigated discrepancies of cash register and POS System totals to resolve errors.