JESS JONES
Norwalk,IA
Summary
Real Estate Professional transitioning to Healthcare & Nursing, committed to making a positive impact on others' lives. Notable for thriving under pressure while delivering high-quality results, with strong problem-solving skills and effective relationship-building capabilities. Eager to contribute to a supportive team environment and leverage customer service expertise in the healthcare field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Real Estate Owner/Manager
Whitelight Homes, LLC
Norwalk, IA
07.2019 - Current
- Utilized social media platforms to promote listings and generate interest from prospective buyers
- Established contacts with industry professionals such as lawyers, bankers, appraisers, building strong working relationships over time
- Set goals and objectives related to achieving sales targets within set timelines
- Analyzed financial data to create detailed reports on current market conditions in the local area
- Ensured compliance with relevant legal requirements when dealing with real estate matters
- Analyzed information on property values, taxes, zoning, population growth and traffic volume and patterns to determine if properties should be acquired
- Developed effective marketing strategies for properties to maximize exposure and attract potential buyers
- Successfully negotiated and closed real estate deals with clients, demonstrating excellent communication and negotiation skills
- Assisted clients in locating suitable mortgage lenders or brokers as needed
- Organized open houses, tours, and other events designed to showcase available real estate opportunities
- Created presentations that highlighted key features of properties for potential buyers
- Provided expert advice on home improvements that increased the value of listed properties
- Maintained accurate records of all transactions and contracts, ensuring compliance with regulations and laws
- Identified market trends to develop competitive pricing strategies for properties
Home Mortgage Consultant/Originator
Wells Fargo
Des Moines, IA
01.2016 - 08.2018
- Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower
- Provided detailed explanations of mortgage products available to potential borrowers in order to assist them in selecting an appropriate loan program
- Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process
- Utilized advanced knowledge of Fannie Mae and Freddie Mac guidelines to accurately assess borrower qualifications for loan programs
- Conducted in-depth interviews with borrowers to determine financial goals and objectives, as well as their current income and assets for underwriting purposes
- Coordinated timely submission of complete loan files to lenders for processing and approval
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Conferred with underwriters to resolve mortgage application problems
- Ensured accurate completion of all legal forms related to mortgages applications
- Reviewed appraisals for accuracy regarding property value estimates before submitting them for final review
- Ensured compliance with state and federal regulations related to residential mortgages
- Advised customers on various types of mortgage products that best fit their individual needs
- Verified accuracy of data entry into automated systems used by lenders
- Researched complex transactions involving multiple financing sources or alternative financing solutions
- Worked closely with processing teams and underwriters throughout the entire loan process
- Prepared accurate loan documentation packages according to investor requirements prior to submission for underwriting approval
- Successfully managed customer inquiries and provided quality customer service in a timely manner
- Conducted financial analysis of credit reports and income documents to assess risk and determine eligibility for mortgage loans
- Provided detailed explanations of mortgage products including interest rates, terms, fees and closing costs to prospective borrowers
- Analyzed applicant information such as income, assets, liabilities and credit history to determine loan feasibility
- Demonstrated expertise in Federal Housing Administration loan programs and underwriting guidelines
Senior Property Manager
Yes Communities
Des Moines, IA
12.2012 - 09.2014
- Monitored rental payments from tenants according to agreed terms and followed up promptly on any overdue accounts displaying skills in customer service
- Prepared comprehensive tenancy agreements that accurately reflected the terms of each lease arrangement, demonstrating legal understanding
- Kept abreast of changes in housing legislation impacting landlords' rights and obligations through ongoing research activities evidencing commitment to professional development
- Supervised a team of junior staff members responsible for day-to-day operations at assigned properties, illustrating leadership capabilities
- Communicated effectively with tenants regarding their concerns or complaints, exhibiting outstanding interpersonal skills
- Conducted regular inspections of buildings to identify potential hazards or repair needs, utilizing attention to detail skills
- Negotiated cost-effective contracts for property repairs and renovations with suppliers, leveraging excellent negotiation skills
- Created accurate budgets for individual properties based on rental income projections and expenditure estimates, showcasing financial acumen
- Maintained accurate records relating to all aspects of property management including leases and financial transactions revealing strong data entry skills
- Ensured compliance with local laws related to health and safety regulations, highlighting knowledge of relevant legislation
- Liaised closely with external solicitors when dealing with eviction proceedings or disputes between tenants and landlords, showing problem solving abilities
- Developed and implemented effective strategies to maximize tenant satisfaction while minimizing rental arrears
- Ensured that were in line with rental markets
- Prepared detailed budgets and financial reports for properties
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Marketed vacancies through social media and partnerships with local leasing agents
- Monitored common areas for maintenance and repair needs
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Directed collection of monthly rental fees and monitored past due accounts
- Investigated and resolved tenant complaints, following management rules, and regulations
- Met with prospective tenants to show properties and explain terms of occupancy
Senior Property Manager
Tab Properties
Des Moines, IA
03.2008 - 12.2012
- Directed collection of monthly rental fees and monitored past due accounts
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Marketed vacancies through social media and partnerships with local leasing agents
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
- Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs
- Managed and oversaw operations for multiple residential properties
- Prepared detailed budgets and financial reports for properties
- Verified continuous compliance with state and federal regulations and retained related documentation
- Ensured that were in line with rental markets
- Maintained adequate insurance and protection to safeguard against loss
- Facilitated required permits in alignment with regulatory standards
- Supervised a team of junior staff members responsible for day-to-day operations at assigned properties, illustrating leadership capabilities
- Maintained accurate records relating to all aspects of property management including leases and financial transactions revealing strong data entry skills
- Created accurate budgets for individual properties based on rental income projections and expenditure estimates, showcasing financial acumen
- Successfully managed a portfolio of 6 residential properties, 1000+ units demonstrating strong organizational and multitasking skills
Education
Associate in Business - Business
DMACC
Des Moines01.2008
Skills
- Account management
- Patient callbacks
- Medical terminology
- Appointment scheduling
- Office administration
- Telephone etiquette
- Front desk operations
- Payment collection
Certification
- Real Estate Agent Salesperson
- Certified Luxury Property Specialist
Awards
- Iowa's 40 Under 40 in Real Estate 2023
- Real Producers Rising Star Award 2022
- REMAX Diamond Award 2022 & 2023
Timeline
Real Estate Owner/Manager
Whitelight Homes, LLC
07.2019 - Current
Home Mortgage Consultant/Originator
Wells Fargo
01.2016 - 08.2018
Senior Property Manager
Yes Communities
12.2012 - 09.2014
Senior Property Manager
Tab Properties
03.2008 - 12.2012
Associate in Business - Business
DMACC