Jess Layton
Midlothian,VA
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR Teller
Blue Ridge Bank
North Chesterfield, VA
02.2023 - Current
- Facilitated team knowledge enhancement by creating quizzes and providing information on accounts, CDs, and new rates.
- Managed cash orders and coordinated supply and advertisement orders to ensure smooth branch operations.
- Cultivated strong rapport with customers and team members, contributing to a positive banking experience.
- If our customers are happy at Blue Ridge Bank, we are doing something right. We strive to be the best customer experience within a given day.
- Ensured audits were completed accurately and efficiently, maintaining compliance with organizational standards.
- Provided tailored account recommendations by leveraging comprehensive knowledge of products to meet customer needs.
- Actively listened to customers to identify and address their needs, even when they were uncertain, fostering trust and satisfaction.
Universal Banker
United Bank
Midlothian, VA
06.2020 - 02.2023
- Delivered exceptional customer service by efficiently handling phone inquiries and resolving customer complaints.
- Managed cash handling operations, including placing cash orders, balancing logs, and ensuring vault shipments were accurate.
- Oversaw the opening and maintenance of safe deposit boxes, ensuring accuracy and security of all transactions.
Customer Service Representative
University of Richmond
Midlothian, VA
02.2019 - 06.2020
- Facilitated the 'WOW' recognition program, enhancing employee and student engagement through acknowledgment of hard work.
- Provided comprehensive computer support and managed incoming calls, ensuring seamless customer service operations.
- Adapted to dynamic staffing needs by efficiently covering shifts and maintaining high performance standards.
Payroll Specialist
Paychex Inc
Glen Allen, VA
10.2015 - 11.2018
- Mastered QuickBooks and Microsoft Office Suite to streamline payroll processes and ensure operational efficiency.
- Processed 85-150 customer calls daily to accurately input payroll information received via fax or email.
- Uploaded new hire data, managed employee terminations, and trained clients on onboarding procedures while ensuring compliance with IRS regulations.
- Completed and complied with IRS regulations if a tax returns needed to be amended.
Education
High School Diploma -
James River High School
Midlothian, VA08-2013
Some College (No Degree) - Psychology
Bryant And Stratton College
VirginiaSkills
- Payroll administration
- QuickBooks proficiency
- Data entry accuracy
- Team collaboration
- Attention to detail
- Employee training
- Cash handling
- Communication skills
- Process improvement
- Regulatory compliance
- Time management
- Problem solving
- Customer service
- Microsoft Office Suite
- IRS compliance
- Audit support
- Record keeping
- Exceptionally organized
- Excellent writing skills
- Telephone and email etiquette
- Federal and state tax regulations
- Meeting deadlines
- Policy adherence
Affiliations
- Writing poetry and short novels
- Mastering musical notes in my free time
- Blogging about day to day scenarios
Accomplishments
- I moved into my SR teller position over a year ago and have excelled ever since. I make my marks and make sure my team feels as comfortable as possible in a safe and healthy work environment, while being immensely supported.
Certification
- Notary
- CPR certified
References
References available upon request.
Timeline
SR Teller
Blue Ridge Bank
02.2023 - Current
Universal Banker
United Bank
06.2020 - 02.2023
Customer Service Representative
University of Richmond
02.2019 - 06.2020
Payroll Specialist
Paychex Inc
10.2015 - 11.2018
High School Diploma -
James River High School
Some College (No Degree) - Psychology
Bryant And Stratton College
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