Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Lyons

Logan,OH
Jessica Lyons

Summary

Experienced administrative professional prepared for role. Skilled in managing schedules, handling correspondence, and maintaining records. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent organizational and communication skills.

Overview

10
years of professional experience

Work History

Meijers Gas Station

Gas Station Attendant
08.2016 - 01.2017

Job overview

  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Processed fuel and merchandise transactions
  • Conducted regular inspections of fuel storage tanks to prevent possible accidents.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one..
  • Performed routine maintenance on fuel dispensers, minimizing downtime by improving overall functionality
  • Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
  • Updated pricing information on both fuel pumps and in-store products to reflect current rates.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices

Utopia

Server
06.2016 - 01.2017

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Bob Evans Restaurant

Server
08.2008 - 12.2016

Job overview

  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cadd Bookkeeping Services

Clerical Secretary
06.2007 - 03.2008

Job overview

  • Participated in special projects as assigned, demonstrating versatility and adaptability within diverse work environments.
  • Maintained strict confidentiality with sensitive information, ensuring data privacy for all parties involved.
  • Promoted a positive work environment by addressing employee concerns promptly and professionally.
  • Improved time management skills with consistent scheduling of appointments and meetings.
  • Handled invoice processing accurately and consistently, ensuring timely payments to vendors and service providers.
  • Increased office efficiency by organizing and maintaining an accurate filing system.
  • Contributed to budget management by tracking expenses and submitting accurate expense reports on time.
  • Assisted in the preparation of reports, presentations, and documents to support executive decision-making processes.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Logan-Hocking Schools
Logan, OH

from General Studies
06.2002

University Overview

Skills

  • Customer service and assistance
  • Teamwork and collaboration
  • Problem-solving
  • Self-motivation and initiative
  • Adaptability and resilience
  • POS system operation
  • Time management
  • Critical thinking
  • Active listening
  • Analytical thinking
  • Recordkeeping and file maintenance

Timeline

Gas Station Attendant
Meijers Gas Station
08.2016 - 01.2017
Server
Utopia
06.2016 - 01.2017
Server
Bob Evans Restaurant
08.2008 - 12.2016
Clerical Secretary
Cadd Bookkeeping Services
06.2007 - 03.2008
Logan-Hocking Schools
from General Studies

Similar Profiles

CREATE PROFILE
Jessica Lyons