JESS MALL

Conducted thorough property inspections to assess structural integrity and safety compliance.

• Identified issues in roofing, plumbing, and electrical systems, providing detailed reports for client awareness.
• Perform specialized services as needed such as sewer scopes, WDI inspections, drone inspections & pool inspections
• Customer relationship management, particularly managing client communication and expectations in high stress circumstances as well as communication management with real estate agents.
• Deliver concise, accurate reports within 24 hours.
• Assist with general marketing management and brand development.

Tools Utilized: Spectora Software, SwarmForm WDI Reporting, YouTube, Adobe Suite, Mailchimp

Reference: Jennifer Riley (Founder/Owner, Doyenne Inspections), doyenneinspections.com, 713.689.4800

• Jewelry Design utilizing Lost Wax Casting techniques, assessing and enhancing design specifications to ensure optimal craftsmanship and quality standards.
• Conducted quality control inspections to maintain high standards of workmanship across all jewelry items.
• Project design and management, skillfully executed intricate jewelry designs for increased sales and brand recognition.
• Boosted overall store reputation through consistent delivery of outstanding workmanship in all completed projects.
• Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
• Team collaboration and support.
• Customer Relationship Management as needed.
• Photography & Image consultation.

Tools Utilized: Trello, Squarespace, Adobe Suite

References: Bob & Laura Hargrove (Owners, Bentons), bentons.net, 254.718.8468

• Gallery curation.
• Photography.
• Project development and project management.
• Gallery represented Artist Management and Promotion.
• Community event planning and management.
• All marketing strategy, marketing design and marketing management, PR and communications to enhance brand visibility and market reach.
• Website design and website management.
• Social media strategy, social media content creation and social media management.
• Customer Relationship Management.
• Business administration to included managing finacial reporting and budget allocation, managing day to day business operations and establishing foundational processes for business operations.
• Artist development.

Tools Utilized: Adobe Suite, WordPress, Visura.co web design platform, Square, Intuit Quickbooks, Kajabi

Reference: Ashley Liebig (Pulsara), Long term client and collaborator, 309.269.0439

Motherhood, particularly single motherhood, is the equivalent of the work of a domestic CEO and then some because you're nurturing and growing lives, rather than a business or organization. I believe the experience of motherhood should be valued and respected by any organization, company or business as such.

• Adaptability & Flexibility
• Crisis Management
• Problem solving
• Communication
• Emotional Intelligence
• Mentoring & Coaching
• Collaboration & Teamwork
• Time Management
• Organization
• Delegation
• Budgeting and Financial Management

Tools Utilized: Intuit Quickbooks, Apple/Google Calendars, a good ole' fashioned chore chart, various apps related to school, extracurricular activities, medical and psychological health.

Reference: Dr. BobbieAnn White (MGH Institute of Health Professionals), Motherhood Cohort, 817.800.9505

• Conduct standard home inspections which includes evaluating all systems of the home
• Perform specialized services as needed such as sewer scopes, WDI inspections, drone inspections & pool inspections
• Customer relationship management, particularly managing client communication and expectations in high stress circumstances as well as communication management with real estate agents.
• Deliver concise, accurate reports within 24 hours.

Tools Utilized: Home Inspector Pro, Whisper WDI reporting, YouTube

Reference: Jessica Williams (Owner/Office Admin), aversoninspections.com, 254.931.7978

• Oversaw website design and website management.
• All content creation from photography to design and layout.
• Implemented stock and custom order processes to streamline studio to gallery efficiency.
• Implemented the gallery's first POS system which integrated with the online event ordering system.
• Developed and implemented multi-channel marketing strategies to enhance brand visibility and engagement.
• Analyzed art market trends and consumer insights to inform promotional campaigns and product positioning.
• Collaborated with cross-functional teams to design innovative marketing materials utilizing both print and digital content.
• Managed all content creation and social media platforms, fostering community interaction and increasing follower engagement rates.
• Executed email marketing campaigns, optimizing audience segmentation for improved open rates.
• Coordinated events and trade shows, enhancing customer experience and generating leads through direct engagement.
• Built strong relationships with industry professionals and influencers.
• Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
• Coordinated with creative team to develop and maintain events, collaborate for dynamic marketing content and communication tools for promotional campaigns.

Tools Utilized: WordPress, WooCommerce, Intuit, Adobe Suite, Google Analytics

Reference: Diane Gaume (Web Technical Supervisor), 512.784.6293