JESSICA (JESS) MANESS
Meridian
Summary
Candidate extremely proficient in clerical and office duty environments, successful background with customer service and sales, seeking employment where my skills can be utilized and continue to grow.
Strong organizational skills, effective communication and consistent productivity + efficiency.
Overview
11
11
years of professional experience
Work History
Licensing Success Analyst
RegEd
06.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Process licensing filings using technical systems such as Microsoft SharePoint, state & third-party websites & RegEd's proprietary system
- Order or request supporting legal documents to submit with license filings (if/when applicable)
- Determine accuracy & completeness of licensing filings, + monitoring completion of transactions within client-specific service level agreements
- Communicate complete licensing information to agents & clients, adhering strictly to compliance & operational risk controls regarding privacy & data security
Answering Service Operator
Calls on Call
02.2022 - 06.2022
- Assisted staff with connecting telephone calls, conference calls and zoom meetings
- Received inbound calls and communicated professionally to route calls for 45+ clients
- Became proficient in respective clients trade: Veterinary Clinics & Associations, Construction, Counseling & Therapy Services, MedSpas, etc. as well as respective clients software (10+ systems)
- Answered customer inquiries and provided general policy information
- Self-monitored call times for compliance with efficiency and quality standards
- Trusted to complete assigned responsibilities daily with minimal supervision
General Merchandise Manager
Harley-Davidson
05.2019 - 01.2021
- Improved store sales by implementing innovative merchandising strategies and optimizing product displays
- Managed replenishment, inventory accuracy, presentation and pricing for all GM store areas
- Supported efficient online order delivery by leading pick, pack and ship fulfillment workflow
- Drove total store sales through targeted focus on department performance
- Cultivated customer-centered culture, training and coaching team to prioritize guest experience and deliver on store sales goals
- Assessed competitor and market trends and leveraged guest insights and feedback to drive loyalty and satisfaction
Administrative Assistant
The Law Office of Attorney Fran Haasch
10.2018 - 05.2019
- Back office support entrusted to organize past and current case files.
- Trusted to complete assigned tasks in a private office with minimal supervision.
- Given marketing privileges to attend large events across the state.
- Organized computer files, sensitive documents and home office supplies.
General Merchandise Associate
Harley-Davidson
08.2014 - 10.2018
- Tagged merchandise for sale and retagged sales items with new pricing to increase the sales chance.
- Counted stock through daily cycles and documented data in computer database.
- Helped customers select the best fitting merchandise to fit their needs.
- Attached tags, labels and tickets securely to merchandise for retail use.
- Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation.
- Completed regular checks of floor and storage merchandise to identify optimal items for replenishment and reordering.
Education
High School Diploma -
Crawford County R2
Cuba, MO05.2014
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Keiser University
Clearwater, FLNo Degree - Various Training Modules For Professional Developm
LinkedIn Learning
RemoteSkills
- Customer service
- High Volume Task Production
- Time Management
- Microsoft Office & Excel
- Budgeting up to $400,000
- Developing & Maintaining Relationships/Partnerships
- Microsoft office
- MS Excel
- Analytical thinking
- Process improvements
- Data processing
- Regulatory compliance
Timeline
Licensing Success Analyst
RegEd
06.2022 - Current
Answering Service Operator
Calls on Call
02.2022 - 06.2022
General Merchandise Manager
Harley-Davidson
05.2019 - 01.2021
Administrative Assistant
The Law Office of Attorney Fran Haasch
10.2018 - 05.2019
General Merchandise Associate
Harley-Davidson
08.2014 - 10.2018
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Keiser University
High School Diploma -
Crawford County R2
No Degree - Various Training Modules For Professional Developm
LinkedIn Learning
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