Jessica McIntosh
Pittsburgh,PA
Summary
Passionate about driving revenue, building lasting relationships, and turning opportunities into success stories, I bring nearly a decade of experience in sales, sales leadership, and customer success. More than just hitting targets—I thrive on crafting strategies that connect the right solutions with the right people, ensuring growth for clients, teams, and businesses alike. Whether it’s closing key deals, leading high-performing teams, or uncovering new market opportunities, I’m all about impact. Now, I’m looking for the next challenge—a role where I can blend strategy, leadership, and a customer-first mindset to fuel business success and long-term partnerships. Let’s build something great together!
Overview
9
9
years of professional experience
Work History
MANAGER OF ENTERPRISE ACCOUNT DEVELOPMENT
ClearCompany Talent Management Software
, US
09.2023 - Current
- Helped 1 rep get promoted within my first quarter
- Became the first UpMarket/Enterprise ADR manager in company history
- Took initiative for the department for KPI recognition and awards
- Took initiative on department/team trainings that were needed
- Conducted trainings and updates with our full tech stack for ADRs
- Started SE /ADR partnership which turned into the 2025 strategy and rollout
- Planned and executed all department and team sales contests
- Closely collaborated with Enterprise Sales Team and Management
- 294 Opps
- AVG deal size $69k
- 10% meeting to opp conversion
- 640 total meetings
- ENT team generated 49.4% of total demand gen pipeline in 2024 on a plan of 30%
- Pipeline generation (20.4 million out of 41.2 million)
GROWTH CUSTOMER SUCCESS MANAGER
ClearCompany Talent Management Software
, US
05.2021 - 09.2023
- Manage a portfolio of 50 mid-market and enterprise customers ($1,600,000 in revenue) serving as the primary point of contact for their success and satisfaction
- Develop and execute tailored customer success strategies to maximize value, increase adoption, upsell new tools, and drive customer retention
- Responsible for the renewal process, partners with Account Manager to ensure smooth contract renewal and demo additional products
- Conduct Executive Business Reviews on a quarterly basis with key stakeholders to assess customer health, address concerns, and identify opportunities for upselling
- Collaborate closely with sales and implementation teams to ensure seamless onboarding and successful customer handoffs, resulting in a smooth transition from the sales cycle to post-sales engagement, to years of contract renewals
- Act as a customer advocate within the organization, providing feedback and insights to product and development teams to drive product enhancements and meet customer needs
- Internal team collaboration via Slack, Zoom, and phone to align on strategies, collaborate with product team on new releases, and meet one on one to discuss challenges and areas of opportunity
- 2021 (new hire ramp): $153,000+ in upsells, 7 client renewals, 100% retention
- 2022: $503,000+ in upsells, 28 client renewals, 97% client retention
- 2023 YTD: $94,000+ upsells, 9 client renewals, 97% client retention
- Top $ in upsells - FY 2022
- Highest $ Book of Business - FY 2022 + 2023
OUTBOUND SALES MANAGER
Automatic Data Processing (ADP)
Louisville, US
04.2019 - 05.2021
- Outbound Prospect Sales Executive (FY 21)
- $900k sold on a plan of $1.4 million (with 3 months left to go in the fiscal)
- 5/9 reps hit full year Quota, 3/9 reps have qualified for President's Club Status
- 2 reps promoted to Senior Sales Roles
- 3 reps promoted through to the Leadership Development Program
- 1 rep promoted to Associate Sales Executive, reporting directly to me
- Acquisition team - acquired Wells Fargo BenefitMall clients and transferred them to ADP RUN
- Acquisition team - acquired BenefitMall clients and transferred them to ADP RUN
- Virtual Leadership - Onboarded 6 virtual new hires through COVID
- Day to day consists of team meetings, 1 on 1 meetings, data analyzation, leadership meeting, executive calling
- Overseeing and teaching the Pre-Leadership Course to our tenured DMs wanting to get into Leadership
- Liaison for 'Women in Sales Leadership' in the KY region (WiSL)
- Outbound Client Sales Executive (FY 20)
- Finished Top Client Outbound team in the Country - $2.1 million in revenue sold for 132% of Quota
- 9/12 reps hit full year 100% Quota, 4/12 reps hit First Year Presidents Club
- 1/12 reps hit Board of Directors (Top DM in the Country)
- 4 reps promoted to Senior Sales roles
- 1 rep promoted through to the Leadership Development Program
- Promoted to a Sales Executive, leading my own sales team of 12 District Managers
- Day to day consists of team meetings, 1 on 1 meetings, data analyzation, leadership meeting, executive calling
- Overseeing the 'DMA Board' as the Sales Leader in charge
- Overseeing and conducting the 'Beat your First Selling Season' trainings to the new hires of the region
INSIDE SALES REPRESENTATIVE
Automatic Data Processing (ADP)
Pittsburgh, US
05.2016 - 04.2019
- Collaborating with clients and prospects in setting up/customizing time and attendance software to stay compliant during audits; timecard tracking, department and job costing, PTO tracking, scheduling, and reporting
- Partnering with ADP payroll representatives to sell business, myself being their specified 'Time and Attendance' partner
- Outsourcing my quota by selling other products such as Workers Compensation, Simple IRA's and 401ks, Health and Benefits, HR upgrades, and PEO products
- Experienced in cold calling, hosting team meetings and building collateral/decks, using Salesforce and Oracle software to track and log sales
- Participating in incentivized contests, weekly region meetings, additional trainings, One on One meetings with Sales Executive
- FY17- 95% Quota Sold
- FY18- 125% Quota Sold
- DM Advisory Member, Beyond Payroll Product Lead Champion
- Promoted to Senior District Manager
- 1st Presidents Club and 100% Club
- Highest sales finish on my team this fiscal
- FY19- 151% Quota Sold (4 months early to move to KY to lead my team)
- DM Advisory President
- 1st SuperStarts Trip Win (most elite award) in Grand Cayman Islands
- TLM Stretch Project (grew leads 50% and sales 105% in 1 quarter)
- LDP Graduate
- Promoted to Sales Executive
Education
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania
Indiana, PA05-2016
Skills
Outbound Prospect Client Sales
Lead Generation
Upselling Cross Selling
Sales Leadership
Sales Marketing
Leadership Coaching
Contract Renewal
SaaS Business Models Tech Stack
Customer Success Management
Long Term Partnerships
Contract Closing Negotiation
Affiliations
- Small Business Owner - M + O Candles
- Sourdough enthusiast
- Art + Ceramics background
Accomplishments
3X Presidents Club Achiever- ADP
1X Superstars Achiever- ADP
4X 100% Club Achiever- ADP
Winter Wisp Winner - ADP
Spring Cruise Winner - ADP
2X “Elite to Eat” Award Winner
Languages
Spanish
Limited
References
References available upon request.
Timeline
MANAGER OF ENTERPRISE ACCOUNT DEVELOPMENT
ClearCompany Talent Management Software
09.2023 - Current
GROWTH CUSTOMER SUCCESS MANAGER
ClearCompany Talent Management Software
05.2021 - 09.2023
OUTBOUND SALES MANAGER
Automatic Data Processing (ADP)
04.2019 - 05.2021
INSIDE SALES REPRESENTATIVE
Automatic Data Processing (ADP)
05.2016 - 04.2019
Bachelor of Science - Hospitality Management
Indiana University of Pennsylvania
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