Jess Nauman
Ham Lake,MN
Summary
Strong leader and problem-solver dedicated to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Lead-Recess/Lunch Room Monitor
DaVinci Academy Of Art And Science
08.2017 - Current
- Monitored students during lunchtime and recess. Provided verbal cues to students to manage behavior.
- Monitored student behavior and implemented corrective actions.
Certified Surgical Technologist- Neurology Team
Abbott Northwestern, Allina
07.2018 - 01.2020
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Maintained high infection control standards.
Freelance Photographer
Jess Nauman Photography
01.1997 - Current
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Photographed high-quality images for various print and digital projects.
Customer Service Representative
DHL Express
03.2007 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Surgical Technology
Rasmussen College
Brooklyn Park, MN06.2018
Associate of Applied Science - Photography
The Art Institute of Philadelphia
Philadelphia, PA12.1998
Skills
- Documentation and Reporting
- Customer Satisfaction
- Call Center Customer Service
- Written and Oral Communication
- Customer Support
- Customer Correspondence
- Data Entry
Timeline
Certified Surgical Technologist- Neurology Team
Abbott Northwestern, Allina
07.2018 - 01.2020
Lead-Recess/Lunch Room Monitor
DaVinci Academy Of Art And Science
08.2017 - Current
Customer Service Representative
DHL Express
03.2007 - 12.2011
Freelance Photographer
Jess Nauman Photography
01.1997 - Current
Associate of Applied Science - Surgical Technology
Rasmussen College
Associate of Applied Science - Photography
The Art Institute of Philadelphia
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