Summary
Overview
Work History
Education
Skills
Timeline
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JESS NELSON

Westminster,Colorado

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Solid background in high-volume settings, leading by example and empowering team members to achieve top-quality service and performance.

Overview

10
10
years of professional experience

Work History

Restaurant Bar Manager

Alamo Drafthouse
11.2022 - Current
  • Empowered employees to solve operational challenges independently and stepped in to swiftly manage escalations or conflicts
  • Improved customer engagement by managing bar and tending to guest needs.
  • Prepared bar with appropriate staff coverage for slow, busy, and special even shifts
  • Promoted bar events, weekly themed events and trivia nights
  • Complied with food and beverage regulations to protect customers and minimize bar liability.
  • Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.
  • Controlled costs and properly rotated inventory, minimizing waste and moving older products

Specialty Bartender, Guest Attendant, Shift Supervisor

Alamo Drafthouse
05.2019 - 11.2022
  • Maintains highest quality delivery of service, socially front of house and product delivery back of house
  • Promoted warm, fun atmosphere for guests and team members.
  • Served high customer volumes during special events, nights, and weekends.
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business.
  • Operated POS systems and managed bar tabs to track revenue.
  • Complied with strict sanitation standards for equipment, surfaces and glassware.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Customer Success Coordinator

InJoy Productions
06.2015 - 05.2019
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.

Education

Associate of Arts - Child Development and Psychology

Front Range Community College

Skills

  • Dependable and Responsible
  • Professional demeanor
  • Troubleshooting
  • Key holder experience
  • Critical thinking
  • Restaurant Management
  • Team Leadership
  • Responsible Alcohol Service
  • Staff education and training
  • Cash handling and reconciliation

Timeline

Restaurant Bar Manager

Alamo Drafthouse
11.2022 - Current

Specialty Bartender, Guest Attendant, Shift Supervisor

Alamo Drafthouse
05.2019 - 11.2022

Customer Success Coordinator

InJoy Productions
06.2015 - 05.2019

Associate of Arts - Child Development and Psychology

Front Range Community College

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JESS NELSON