Summary
Overview
Work History
Education
Skills
Timeline
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Jess Nickerson

New Braunfels,TX

Summary

Exceptional team worker who is able to adapt in a highly dynamic and changing situations. Outstanding customer service skills and goes above and beyond any job requirements or daily tasks given. Can multi-task as the job environment is always demanding. Desire to expand my current skill set and increase my value as an asset to this company.

Overview

8
8
years of professional experience

Work History

Contract Verification/Post-Install Coordinator

ADT Solar
06.2023 - 12.2023
  • Created and maintained daily and weekly reports for upper management.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Interconnection Coordinator

ADT Solar
12.2021 - 06.2023
  • Entered data, generated reports, and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Chiropractic Assistance/Administrative Assistant

Valeo Chiropractic
08.2020 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted chiropractor during patient exams to implement treatment plans quickly.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.

Assistant General Manager

Supercuts
05.2018 - 07.2020
  • Motivated, trained, and disciplined employees to maximize performance.
  • Direct Supervisor of nine locations
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.

Salon Leader

Supercuts
05.2016 - 05.2018
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained general appointment calendar and set shift schedules.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Delegated workplace responsibility to appropriate staff.
  • Evaluated employee performance through close observation and performance rubrics.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Science - Funeral Service And Mortuary Science

Commonwealth Institute of Funeral Service
Texas
05.2016

Cosmetology - Cosmetology Operator

Panola College
Carthage, TX
05.2011

Skills

  • Business Operations Knowledge
  • Operations Management
  • Training and Development Background
  • Team Leadership Expertise
  • Strategic Planning Skill
  • Process Improvements
  • Microsoft Office Suite
  • Adaptability

Timeline

Contract Verification/Post-Install Coordinator

ADT Solar
06.2023 - 12.2023

Interconnection Coordinator

ADT Solar
12.2021 - 06.2023

Chiropractic Assistance/Administrative Assistant

Valeo Chiropractic
08.2020 - 12.2021

Assistant General Manager

Supercuts
05.2018 - 07.2020

Salon Leader

Supercuts
05.2016 - 05.2018

Associate of Science - Funeral Service And Mortuary Science

Commonwealth Institute of Funeral Service

Cosmetology - Cosmetology Operator

Panola College

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Jess Nickerson