Jesús Pacelli

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I strongly believe in the collaborative power of people and technology to tackle daily challenges. I have a proven track record in leading high-performing teams and implementing agile workflows for efficient processes, innovation and strategic to develop high impact projects and ability to adapt in multicultural environments.

Prior Authorization Department: The establishment of a prior authorization department for a client, integrating streamlined workflows and processes. Through the implementation of these refined workflows and optimized procedures, we successfully heightened efficiency and precision, ultimately elevating the overall operational effectiveness of our client. 

Client Onboarding: Implementation of workflows and proper documentation for client onboarding facilitated the seamless transition of new clients into our system. By streamlining these processes and ensuring thorough documentation, we effectively minimized errors and delays, thereby enhancing the client experience and fostering long-term satisfaction.

• Spanish, Native
• English, C1

• Google Project Management (Coursera)