Jess Puffenbarger
Rockingham
Summary
Program Coordinator with expertise in project management and compliance auditing. Demonstrated ability to enhance operational efficiency and ensure timely deliverables. Proficient in budget management and resource allocation, driving organizational success through strategic task assignment and effective communication. Focused on continuous improvement and achieving program objectives.
Overview
20
20
years of professional experience
Work History
Program Coordinator
LEIDOS
Bridgewater
09.2024 - Current
- Provide direct support to the Program Manager by assigning tasks to the PMO and functional teams.
- Coordinate internal resources to align with project requirements and scope.
- Escalate resource challenges to management as necessary.
- Maintain up-to-date records of program activities and status reports for management.
- Develop documentation processes for evolving task order requirements.
- Conduct project evaluations and lessons learned sessions for continuous improvement.
- Manage over 100 CDRLs across multiple programs, ensuring timely delivery and compliance.
- Perform peer reviews to ensure compliance with internal policy and alignment with the DID.
- Facilitate/Lead meetings and prepared documentation for customer reviews and technical meetings.
- Lead and facilitate IPT meetings, and prepare presentations with subcontractors' inputs, including contract status updates for the USG customer.
- Streamline communication by capturing and distributing detailed meeting minutes, including assigned action items, to all stakeholders.
- Compile all documents, software, and other applicable items created during the period of performance to ensure completeness prior to final delivery to the customer.
- Expanded role as it applies to program excellence within our division to assist with assuring that we are meeting the Leidos standard for proposal submissions. Actively participated in three (3) proposal efforts and successfully led one (1) proposal, capture, and kickoff in July 2025, for the Development, Integration, Acquisition, Bridging to Logistics & Operations (DIABLO) program, resulting in over $97 million of potential value to the Defense Sector. In this role, tasks included: preparation, facilitation, and leading of proposal kickoff and daily presentations to summarize key points with cross-functional teams to gather feedback and review proposal statuses; managing all aspects of the proposal development process, including scheduling, tracking progress, and deadlines to ensure timely submissions and compliance; assisting in developing pricing and preparing cost estimates; reviewing and editing proposal drafts for accuracy, consistency, grammar, punctuation, and formatting; maintaining a centralized repository for all proposal documents and ensuring all relevant information is included in the final version of the proposal prior to submission.
Operations Project Coordinator
LEIDOS
Bridgewater
04.2024 - Current
- Provide direct support to the Vice President and Director of Operations to include scheduling events, and expense reporting.
- Deliver operational assistance and administrative support for daily operations for both programs and internal employee needs.
- Oversee spend plans inputs and communicate with PFA regarding deltas to divisional budget.
- Prepare and update meeting slides and documentation, and facilitate meetings when necessary for customer reviews, program management review (PMR), internal program technical (IPT) meetings.
- Assist with initiation of the weekly/monthly CDRL’s for multiple programs, while tracking progress to ensure on time delivery.
- Communicate program needs in support of program leads and program managers.
- Provide peer reviews and maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete and support goals and strategic initiatives.
- Support the program through effective facilitation, tracking, documenting, and reporting to ensure the program meets organization goals and requirements.
- Provide quick-response requests for information from program managers, customers, and internal technical teams.
- Coordinate with IT lead on obtaining equipment for new hires on site and getting them shipped to remote hires.
- Assisted with establishing and executing best practice for Leidos onboarding, offboarding, purchasing requests, and requests for training.
- Support multiple program’s both independently and with Program Leads in developing and executing solutions.
- Facilitate configuration management and tasks for operations directorate and program mangers across the division.
- Monitor and report weekly IAS corrective actions to operations for resolution support.
Transaction Manager Real Estate – Escrow management
HARMAN REALTY INC
Harrisonburg
01.2019 - 04.2024
- Manage residential and commercial contracts – issuing reports covering status and upcoming milestones with CRM known as Paperless Pipeline.
- Increase communication and efficiency by 90% by collaborating with agents, settlement services, lenders, and clients.
- Mitigate 80% of business risks by analyzing contracts to include potential impacts, avoiding unfavorable terms & ensuring document compliance.
- Collaborate with the sales team to develop effective lead generation strategies, resulting in a 20% increase in quality leads.
- Liaison between sellers and buyers to facilitate purchase and transfer of ownership.
- Prepare and issue checks for disbursement to Brokerage and agents.
- Manage & perform daily escrow accounting and bank reconciliation to ensure contract compliance.
- Cross check with accounting while opening and closing accounts.
Marketing Manager
HARMAN REALTY INC
Harrisonburg
01.2019 - 04.2024
- Lead cross-functional teams in developing and executing marking campaigns, resulting in a 20% increase in website traffic.
- Manage a budget of $70,000 to execute marketing initiatives, resulting in a 10% increase in brand awareness.
- Collaborate with design teams to create visually appealing marketing materials while ensuring we stick to the brand.
- Collect and analyze data resulting in a 15% reduction in errors and a 25% increase in data accuracy.
- Manage/monitor marketing projects and assets while operating Monday.com.
Project Manager
HARMAN REALTY INC
Harrisonburg
01.2019 - 04.2024
- Manage, coordinate and complete construction projects worth $25M on average.
- (Hyatt Place Harrisonburg - 1-Step Away - Bridgewater Fields)
- Gather estimates and expenditure analyses to aid in decision making.
- Quantify/procure project-related resources based on construction drawings and need.
- Develop, maintain, and manage vendor and stakeholder relationships, including contract negotiations and management.
- Monitor project tasks, using Procore and Smart sheet creating better internal communication and customer experience.
- Develop/maintain standardized document control within Dropbox, reducing retrieval time by 30% increasing project transparency.
- Establish reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time.
Government Contractor – Dental Assistant – Patient care for the U.S. Forces
LUKE & ASSOCIATES
Moody AFB
01.2016 - 01.2019
- Ensured Dental readiness for 4.7 thousand officers & enlisted personnel across 2 wings to be cleared for deployment to include supporting 17,000 beneficiaries.
- Communicated directly to patients and doctors to ensure all dental procedures' success.
- Performed daily inspections and user maintenance of all clinical equipment.
- Scheduled and charted patients for all their needs across 7 assigned providers within CDA (software).
Reservist – Dental Assistant - 476th Fighter group
UNITED STATES AIR FORCE RESERVE
Moody AFB
01.2015 - 01.2017
- Cross-trained on all dental specialties.
- Prioritized emergent patients and expedited care with joint agencies under two providers to ensure dental compliance.
- Completed daily inspections and maintenance of all clinical equipment.
Client System Technician – 548 Intelligence Group- Deployed in support of support of Operation Enduring Freedom
United States Air Force
Beale AFB
01.2006 - 01.2010
- Awarded airman of the year at agency level - AFISRA (Air Force Intelligence, Surveillance & Reconnaissance (2009)
- Held a TS/SCI clearance working in SCIFs to keep the mission running with zero downtime.
- Selected to stand up new 548 IG Helpdesk – train inbound leadership and subordinates of the policies and procedures.
- Managed & trained a team of 7 I.T. support technicians, focused on new and continuous improvement.
- Supported over 500 military mission-based accounts on four separate networks (NIPR, SIPR, JWCS & NSA).
- Oversaw 500 user accounts by monitoring and managing work tickets within Active Directory/Remedy.
- Account creations for in bound airman – assigned rights and privileges to ensure precise access on need-to-know information.
- Selected to forecast budget and oversee all I.T. hardware/software inventory.
- Deployment leader (2010) conducted joint force daily missions and improved battlefield communications.
Education
Bachelor of Business - Organization Management
PURDUE GLOBAL UNIVERSITY
West Lafayette, FLWest Lafayette, FL
Project Management Course -
JAMES MADISON UNIVERSITY
Harrisonburg, VAHarrisonburg, VA
Associate of Science - Criminal Justice
PURDUE GLOBAL UNIVERSITY
West Lafayette, FLWest Lafayette, FL
Information Management -
TECHNICAL SCHOOL
Biloxi, MSBiloxi, MS
Licenses And Clearances
- PROJECT MANAGEMENT INSTITUTE, Certified Associate in Project Management (CAPM)
- INTERNATIONAL ORGANIZATION FOR STANDARDIZATION, ISO 9001
- CompTIA, A+ Certified IT
- DoD Security Clearance, Secret
References
References available upon request.
Timeline
Program Coordinator
LEIDOS
09.2024 - Current
Operations Project Coordinator
LEIDOS
04.2024 - Current
Transaction Manager Real Estate – Escrow management
HARMAN REALTY INC
01.2019 - 04.2024
Marketing Manager
HARMAN REALTY INC
01.2019 - 04.2024
Project Manager
HARMAN REALTY INC
01.2019 - 04.2024
Government Contractor – Dental Assistant – Patient care for the U.S. Forces
LUKE & ASSOCIATES
01.2016 - 01.2019
Reservist – Dental Assistant - 476th Fighter group
UNITED STATES AIR FORCE RESERVE
01.2015 - 01.2017
Client System Technician – 548 Intelligence Group- Deployed in support of support of Operation Enduring Freedom
United States Air Force
01.2006 - 01.2010
Bachelor of Business - Organization Management
PURDUE GLOBAL UNIVERSITY
Project Management Course -
JAMES MADISON UNIVERSITY
Associate of Science - Criminal Justice
PURDUE GLOBAL UNIVERSITY
Information Management -
TECHNICAL SCHOOL
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