Jess Pulgarian
Las Cruces,NM
Summary
Experienced professional with 6 years of expertise in claims handling and customer support seeking a CSR role. Demonstrated exceptional performance as an Airbnb Claims Specialist, showcasing proficiency in claim analysis, cross-department collaboration, and process improvement. Strong skill set in technical support, data analysis, and consistently delivering client-focused solutions in dynamic and fast-paced environments.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CTS Technical Support
SP Data Digital
01.2024 - Current
- CTS technical support CSR role tier 2 data entry and task admissions (remote) in las cruces nm
- I am a Technical support agent, where I provide excellent customer service and support to clients who need Technical assistance I have over 10 yrs years of experience in customer service, customer satisfaction, and analytical skills, and I am fluent in English and some Spanish
- Very open to all ethnic backgrounds Ive also learned some japanese
Airbnb Claims Specialist Tier 2
Sutherland Global Services
05.2022 - 09.2023
- Analyzed and adjudicated insurance claims in compliance with policy provisions, determining the company's liability and issuing appropriate approvals or denials
- Enhanced inter-departmental collaboration and customer satisfaction by effectively resolving claims disputes and conducting comprehensive documentation reviews for accuracy
- Mentored incoming Claims Specialists, fostering professional growth and streamlining departmental training processes through the development of best practice guidelines
Technical Support Specialist
Sitel Operating Corporation
01.2020 - 04.2022
- Troubleshot and resolved device-specific, network, and internet connectivity issues, enhancing system performance and user satisfaction
- Developed and implemented procedures for the installation, configuration, and maintenance of computer systems, ensuring operational efficiency
- Delivered comprehensive training to users on IT systems utilization, contributing to increased competence in technology adoption
- Managed and maintained network infrastructure components, including routers, switches, firewalls, VPNs, and wireless networks, to support uninterrupted service
Data Collections BCRC
General Dynamics Information Technology
10.2017 - 10.2021
- Maintained strict adherence to ethical guidelines during the collection of sensitive personal information, ensuring confidentiality and compliance
- Compiled detailed reports to effectively summarize data collection outcomes, facilitating informed decision-making
- Liaised with internal stakeholders to communicate updates and modifications in data collection protocols
- Conducted thorough quality assurance reviews on gathered data, utilizing tools like Excel, SPSS, STATA, SAS, and Access to guarantee precision and uphold research validity
Direct Support Professional
Campo Behavioral Healthcare
01.2019 - 11.2020
- Maintained accurate clinical records, documenting care and promptly reporting changes in client conditions to supervisory staff
- Delivered compassionate support to clients through challenging periods, assisting with grief counseling and adapting to routine changes
- Facilitated clients' independence by guiding daily living skills, coordinating transportation, and fostering emotional support and trust
- Implemented behavior management plans and crisis intervention strategies, contributing to the enhancement of client self-advocacy and independence
Education
Diploma - Machinest
nation wide tech engineering
Union City, CA11.2024
High school diploma -
Encinal High School
Alameda, CA10.1993
Skills
- Active Listening
- Microsoft Access
- Writing
- Payment and Investigation Escalations
- Constructive Feedback
- Claims
- Production Goals
- Complex Coverage Issues
- Electronics Knowledge
- Medical records
- Microsoft Office
- Microsoft Excel
- Communication skills
- Cash handling
- Customer service
- Organizational skills
- Sales
- POS
- Basic math
- Analysis skills
- Data entry
- Time management
- VPN
- Network Firewalls
- DNS
- Active Directory
- Network Infrastructure
- Network Support
- LAN
- Help Desk
- Computer Networking
- DHCP
- Microsoft Windows Server
- TCP/IP
- Disaster Recovery
- Technical support
- System administration
- Desktop support
- Remote support
- Network diagnostics
- Complaint resolution
- Account management
- Product knowledge
- Issue escalation
- Antivirus software
- MS office proficiency
Certification
- First Aid Certification, Present
- CompTIA A+, Present
- Driver's License, 10/01/19 to 07/31/29
- CPR Certification, Present
- CNA, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
CTS Technical Support
SP Data Digital
01.2024 - Current
Airbnb Claims Specialist Tier 2
Sutherland Global Services
05.2022 - 09.2023
Technical Support Specialist
Sitel Operating Corporation
01.2020 - 04.2022
Direct Support Professional
Campo Behavioral Healthcare
01.2019 - 11.2020
Data Collections BCRC
General Dynamics Information Technology
10.2017 - 10.2021
High school diploma -
Encinal High School
Diploma - Machinest
nation wide tech engineering
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