Jesús R. DePaz
East Wenatchee,WA
Summary
Results-driven retail management professional with a strong determination to exceed company sales goals. Leveraging financial and marketing education to consistently make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Demonstrated strong teamwork and problem-solving skills in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Ramp Agent (GSA) / Customer Service Agent (CSA)
Horizon Air
04.2023 - Current
- Efficiently operate ground service equipment, such as tugs, ramp and belt loaders, to facilitate smooth handling of guests, baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Worked front counter with checking in guests for local and international travel.
Store Manager
Verizon Wireless
08.2008 - 11.2024
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Analyzed and interpreted store trends to facilitate planning
- Responsibilities are to build, develop and mentor sales team
- Provide ongoing sales training and support for team to exceed sales, retention, and quality service objectives
- Coached to sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Engage in sales strategy development to ensure products and services are showcase
- Daily monitor and coach to company's KPI's
- Develop and implement sales tools and initiatives
- Maintain performance if store by running inventory compliance
- Engage in business operations, including budgeting, forecasting, analyzing, and providing sales reports
- Balance priorities in a multifaceted environment
- Set goals, evaluate performance, and develop a high performing team
Assistant Store Manager
Verizon Wireless
10.2005 - 08.2008
- Lead team by resolving customer issues and assisting with customer transactions
- Encouraged team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
- Identify any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
- Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
- Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store
- Leading store merchandising and planogram compliance in accordance with company expectations
- Completing store opening and closing activities
Retail Sales Representative
Verizon Wireless
07.2004 - 10.2005
- Provide customers with products and solutions which helps to simplify and organize their lives
- Create personal connections to make tech look simple
- Generate sales by using my passion for cutting edge technology
- Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately
- Excelling in an individual compensation environment
- Assisting with store opening and closing duties
- Supporting other Verizon stores within close proximity (based on business needs)
Education
Bachelor of Science - Business Administration
Northwest University
Kirkland, WA04.2022
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ10.2015
Bachelor of Science - Business Management
Bellevue University
Lincoln, NE10.2010
Skills
- Relationship building and management
- Team leadership and coaching
- Sales expertise
- Operations
- Training and mentoring
- Merchandising
- Staff training and development
- Product and service sales
- Customer Relations
- Team Building
- Problem-solving
- Team leadership
Accomplishments
- Managed a store that exceeded company expectations in every category.
- Exceeded monthly store sales goals 9 months in a row.
- Increased sales by 60% by coaching sales representatives on products and services, by learning from their customer.
- Supervised team of 20 staff members.
- Achieved +80% growth through effectively helping with migrant workers coming to the area.
Skills
Very Good, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent
Hobbies and Interests
- Photography
- Filmography
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Ramp Agent (GSA) / Customer Service Agent (CSA)
Horizon Air
04.2023 - Current
Store Manager
Verizon Wireless
08.2008 - 11.2024
Assistant Store Manager
Verizon Wireless
10.2005 - 08.2008
Retail Sales Representative
Verizon Wireless
07.2004 - 10.2005
Bachelor of Science - Business Administration
University of Phoenix
Bachelor of Science - Business Management
Bellevue University
Bachelor of Science - Business Administration
Northwest University
Similar Profiles
Archie HillArchie Hill
Central Duty Desk Agent at Horizon AirCentral Duty Desk Agent at Horizon Air
Jonathan PettyJonathan Petty
Ground Service Ramp Agent at Horizon AirGround Service Ramp Agent at Horizon Air
Dallas PuckettDallas Puckett
Ramp Agent at Horizon AirRamp Agent at Horizon Air